Upgrade Outlook 2007 to 2016: Search All Mailboxes & All Outlook Sorting Results Hangs ONLY When Sorting by Date

Hi,

Using just 2 PST Files.  One 14Gb archive one 2Gb live file.

With Outlook 2016 one is given 5 levels of searching:
Current Folder, Subfolder, Current Mailbox, All Mailboxes, All Outlook Items

Searches executing successfully.

Can sort search results by all the expected email parameters: sort by subject, flag status, to, from, folder...any of them - no problem.  Even hundreds of mails skitter into order instantly upon selection.

But, if I choose sort by date, the output hangs, and just shows "Searching..."

However, this ONLY happens when the Search Level selected is All Mailboxes, All Outlook Items.  Searches run at Current Folder, Subfolder, Current Mailbox levels can sort by date, instantly arranged upon clicking.

Image attached.

What do you think is happening?

I'm going to rebuild the Search Index and scan the PST files for errors next.

Thanks,

OT
oaktreesAsked:
Who is Participating?
 
DanielTCommented:
I have tried s number of searches and can use sort by date afterwards with no problems even with 100's of results in OL2016.
If you close your archive pst, do you have same problem with just the base 2gb pst?
If you try advanced search does it make any difference?  (ctrl+shift+F)
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DanielTCommented:
It would seem you are on the right track.
There may be errors in the PST files and PSTscan tool will repair them.

Note that you may need to run PSTscan more than once and it is NOT fast!
Rerun it until it reports no errors.

Regardless of outcome, this is good to do anyway!
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DanielTCommented:
You could also close your archive file and see if you still have the same problem - if so it would mean the issue is in your main 2GB file. But this does not mean they do not BOTH have issues. If ScanPST (the proper name BTW) does fix the 2GB file it may save you some time in knowing if you need to do the the 14GB PST archive. (Still best to do both tho)
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oaktreesAuthor Commented:
Hi Daniel,

OK.  Closed the Archive.  Then, search in All Mailboxes, All Outlook Items & Sort by Date worked! :)

Ran ScanPST on main PST.  Had to run it three time before it said - "only minor inconsistencies now."

Reopened Outlook.  Now search in All Outlook Items and sort by date is back to hanging, but search in All Mailboxes & sort by date works.

How does this look to you?

Sincerely,

OT
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oaktreesAuthor Commented:
Interestingly, Outlook does find the messages: after you press enter on search in All Outlook Items it will show

Items: howevermany

in the task bar at the lower left.

But, in the list it only shows

Searching...

Image attached.

Thanks,

OT
finds-messages-but-hangs-display-by-.jpg
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oaktreesAuthor Commented:
My Conclusion - Please Help Replicate or Falsify

Outlook 2016 Searching at the level of All Outlook Items & Choosing Sort by Date Results Will Never Display

HOW I'VE TESTED
Created a new Outlook profile.

In creating that profile I used a brand-new email address.  Created just 5 minutes before on the server.

Generated 5 test emails when I set up the account in the Outlook Profile.

Conditions:
One email account.
New PST file.
Only 5 Messages.
Only in In-box.  
No other data.

Search Level: All Outlook Items
Sort: By Date

Same results - finds the messages, but hangs on display

SECOND TRIAL
Imported only the inbox of mails, around 2,000 from previous original profile.  Same search parameters.  Same result:

Search Level: All Outlook Items
Sort: By Date

Results - finds the messages, but hangs on display

Am I right?  In your Outlook 2016, if you search at the level of All Outlook Items & Sort by Date, what do you see?

Thanks!

OT
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oaktreesAuthor Commented:
Hi,

Also, went back and tested again on original un-ScanPST run file.  Same results.

Thanks!

OT
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oaktreesAuthor Commented:
Hi Daniel,

Using only the 2Gb live PST.

Still same Hang-at-result with built-in search and All Outlook Items / Sort by Date.

ctrl+shift+F: works.  Searched at Any Type of Outlook Item.  Returns table.  Finds ALL items - Sent, Received, Contacts, even Drafts.  So, that's a workable, even powerful, workaround.

Really want to get this figured out, though.  Please could we try a few more cracks at this mystery.  Why would the found items not render at All Outlook Items & Sort by Date level?  There must be something.

Sincerely,

OT
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oaktreesAuthor Commented:
Thanks...
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DanielTCommented:
I have never personally been a huge fan of MS search when it comes to confidence of it returning all results. LOL
Generally I use OL advanced Search for anything "serious" to "help" but...

If both your PSTs have been processed by ScanPST (until clean) and you have rebuilt the search database (in that order!) all should be as well as it gets with MS search. This is the best and easiest approach -- but I believe you have done these. If you reindexed search database before PST repairs, you could try rebuild again to ensure "fixed" PSTs are indexed.

You could also try creating a brand new profile and PST and import* everything into the new file. But if you try this have your original PSTs backed up and know ALL of your email account settings as well as other services used, such as any devices you sync. I would not do this unless you really want the extra work. But in the end - you also may get no further as it may just be a MS search glitch which IMO is likely.

* if needed - depends on your setup
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DanielTCommented:
It would not hurt to make sure your search index scanning is set correctly for Outlook. I would think it is as you are seeing results but better to ensure the data you want indexed is indeed set to do so.
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Alexis VCommented:
I have the same problem, in multiple PCs with Office 365 after the installation of the automated updates.
Search works OK, except when All MAILBOXES or all OUTLOOK Elements are chosen.
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