Windows 10 Start Layout corruption

Hi Guys,
Not sure if anyone has encountered this issue but almost weekly I have reports from users that their start layout has missing tiles, duplicate tiles or does not show any tiles at all. To resolve this I have been deleting the user's local profile and upon logging in their start layout is usually restored. However, we have some admin and secretarial users with customization and settings such as specific screen resolutions and software whereby deleting their local profile can cause a lot of disruption. Also there have been two instances where deleting the local profile did not 'restore' the start layout, but I was able to pin icons on to the start layout as a work around. So I would like to ask if there is a command or proper procedure to restore a corrupted start layout or maybe a way of investgating why this happens or if corruption is a common occurance?

I'm not sure if it is a group policy setting that causes the corruption but:
Students' desktops are very locked down via Group Policy (cannot access control panel or right click, view C drive etc) and I haven't
seen any corruption
Staff users - frequent corruption. Desktops not as locked down as much as students.
Both staff and students have start menu redirection enabled to provide shortcuts to software.
Staff and students have different start layout XMLs but both XML files are on the same network share.

We are running Windows 10 Education x64, mainly 1703 and 1709, most hardware is i5 / i7 with 8GB RAM
DC - Server 2012 R2

Many thanks
itmtsnAsked:
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Hello ThereSystem AdministratorCommented:
Might be a virus or GPO settings. Can you please post here what GPO settings have you set (settings related to your issue).

Try to put a few test computers/users under different policy... If they are OK, GPO is an issue here.
itmtsnAuthor Commented:
Sure, I will gather the GPO settings and post here
itmtsnAuthor Commented:
Please find attached the Start Layout XML for staff

<LayoutModificationTemplate xmlns:defaultlayout="http://schemas.microsoft.com/Start/2014/FullDefaultLayout" xmlns:start="http://schemas.microsoft.com/Start/2014/StartLayout" Version="1" xmlns="http://schemas.microsoft.com/Start/2014/LayoutModification">
  <LayoutOptions StartTileGroupCellWidth="6" />
  <DefaultLayoutOverride LayoutCustomizationRestrictionType="OnlySpecifiedGroups">
    <StartLayoutCollection>
      <defaultlayout:StartLayout GroupCellWidth="6">
        <start:Group Name="Office Apps">
          <start:DesktopApplicationTile Size="2x2" Column="0" Row="0" DesktopApplicationLinkPath="%ALLUSERSPROFILE%\Microsoft\Windows\Start Menu\Programs\Excel 2016.lnk" />
          <start:DesktopApplicationTile Size="2x2" Column="2" Row="0" DesktopApplicationLinkPath="%ALLUSERSPROFILE%\Microsoft\Windows\Start Menu\Programs\Word 2016.lnk" />
          <start:DesktopApplicationTile Size="2x2" Column="4" Row="0" DesktopApplicationLinkPath="%ALLUSERSPROFILE%\Microsoft\Windows\Start Menu\Programs\OneNote 2016.lnk" />
          <start:DesktopApplicationTile Size="2x2" Column="0" Row="2" DesktopApplicationLinkPath="%ALLUSERSPROFILE%\Microsoft\Windows\Start Menu\Programs\Outlook 2016.lnk" />
          <start:DesktopApplicationTile Size="2x2" Column="2" Row="2" DesktopApplicationLinkPath="%ALLUSERSPROFILE%\Microsoft\Windows\Start Menu\Programs\PowerPoint 2016.lnk" />
        </start:Group>
        <start:Group Name="Internet Apps">
          <start:DesktopApplicationTile Size="2x2" Column="0" Row="0" DesktopApplicationID="https://isams.mtsn.org.uk/main/Login?ReturnUrl=%2Fmain%2FFramework" />
          <start:DesktopApplicationTile Size="2x2" Column="2" Row="2" DesktopApplicationID="https://firefly.mtsn.org.uk/dashboard" />
          <start:DesktopApplicationTile Size="2x2" Column="2" Row="0" DesktopApplicationID="https://mtsn.roombookingsystem.co.uk/default" />
          <start:DesktopApplicationTile Size="2x2" Column="0" Row="2" DesktopApplicationID="http://oliver.mtsn.org.uk:8080/oliver/home/browse/list" />
          <start:DesktopApplicationTile Size="2x2" Column="4" Row="0" DesktopApplicationID="https://login.microsoftonline.com/" />
        </start:Group>
      </defaultlayout:StartLayout>
    </StartLayoutCollection>
  </DefaultLayoutOverride>
</LayoutModificationTemplate>
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itmtsnAuthor Commented:
Please find attached a copy of a GPO called Staff W10 which is use to secure the desktop environment for staff
Staff-W10-GPO.docx
itmtsnAuthor Commented:
As a comparison, these are the settings for students, who to my knoweldge have not encountered Start Layout corruption

<LayoutModificationTemplate Version="1" xmlns="http://schemas.microsoft.com/Start/2014/LayoutModification">
  <LayoutOptions StartTileGroupCellWidth="6" />
  <DefaultLayoutOverride>
    <StartLayoutCollection>
      <defaultlayout:StartLayout GroupCellWidth="6" xmlns:defaultlayout="http://schemas.microsoft.com/Start/2014/FullDefaultLayout">
        <start:Group Name="Microsoft Office" xmlns:start="http://schemas.microsoft.com/Start/2014/StartLayout">
          <start:DesktopApplicationTile Size="2x2" Column="0" Row="0" DesktopApplicationLinkPath="%ALLUSERSPROFILE%\Microsoft\Windows\Start Menu\Programs\Access 2016.lnk" />
          <start:DesktopApplicationTile Size="2x2" Column="2" Row="0" DesktopApplicationLinkPath="%ALLUSERSPROFILE%\Microsoft\Windows\Start Menu\Programs\Excel 2016.lnk" />
          <start:DesktopApplicationTile Size="2x2" Column="4" Row="0" DesktopApplicationLinkPath="%ALLUSERSPROFILE%\Microsoft\Windows\Start Menu\Programs\PowerPoint 2016.lnk" />
          <start:DesktopApplicationTile Size="2x2" Column="0" Row="2" DesktopApplicationLinkPath="%ALLUSERSPROFILE%\Microsoft\Windows\Start Menu\Programs\Publisher 2016.lnk" />
          <start:DesktopApplicationTile Size="2x2" Column="2" Row="2" DesktopApplicationLinkPath="%ALLUSERSPROFILE%\Microsoft\Windows\Start Menu\Programs\Word 2016.lnk" />
          <start:DesktopApplicationTile Size="2x2" Column="4" Row="2" DesktopApplicationLinkPath="%ALLUSERSPROFILE%\Microsoft\Windows\Start Menu\Programs\OneNote 2016.lnk" />
        </start:Group>
        <start:Group Name="Internet" xmlns:start="http://schemas.microsoft.com/Start/2014/StartLayout">
          <start:Tile Size="2x2" Column="0" Row="0" AppUserModelID="Microsoft.MicrosoftEdge_8wekyb3d8bbwe!MicrosoftEdge" />
          <start:DesktopApplicationTile Size="2x2" Column="2" Row="0" DesktopApplicationID="https://login.microsoftonline.com/" />
          <start:DesktopApplicationTile Size="2x2" Column="4" Row="0" DesktopApplicationID="https://firefly.mtsn.org.uk/dashboard" />
        <start:DesktopApplicationTile Size="2x2" Column="0" Row="2" DesktopApplicationID="http://oliver.mtsn.org.uk:8080/oliver/home/browse/list" />
        </start:Group>
      </defaultlayout:StartLayout>
    </StartLayoutCollection>
  </DefaultLayoutOverride>
</LayoutModificationTemplate>
students-GPO.docx
Hello ThereSystem AdministratorCommented:
Have you tried to put any affected user under another policy?

Try to run sfc/scannow on one affected machine. Will it fix your issue?

their start layout has missing tiles, duplicate tiles
Does it happen to specific tiles?
Hello ThereSystem AdministratorCommented:
Check if you have Start Layout enabled... and correct path is given.
startlayoutwin10.png
itmtsnAuthor Commented:
Thanks for your suggestion I will try this. I will copy one of the affected users' AD account and then test because these users unfortunately seem to be quite busy and it will be difficult to test with their live account.
Regarding the tiles, often the office tiles are missing such as Word, Excel, Outlook. It can be one tile or more, there is no pattern or consistency. I have also saw a user who had all their MS Office tiles, but the Internet options tiles were missing. The most extreme scenario I saw was a user without any tiles and the start layout was blank and around half the size it normally would be. Last month I released a new layout xml with links to Edge and Windows explorer but I had to revert to the current xml because some users foudn their start layout had doubled in size and the office apps were duplicated. These are 'partial' layouts so the tiles are locked and users can add their own tiles in the lower portion. I will try to get an example of what the user sees when their layout is corrupted
Hello ThereSystem AdministratorCommented:
Also check out this discussion.
itmtsnAuthor Commented:
This is an example of duplicate tiles where the office tiles are duplicated underneath the static tiles Duplicate tiles
Hello ThereSystem AdministratorCommented:
It looks like both Start Layouts (for Staff and Students) are applying at once.

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itmtsnAuthor Commented:
I've done a bit of investigation and I think the duplication is due to the old staff XML applying at the same time as the updated staff XML even though they were both named differently.

Here is an example of a start layout where we had to pin icons manually as a work around

Start-Layout-3.jpg
Thanks for your assitance so far
Hello ThereSystem AdministratorCommented:
Feel free to mark all helpful posts and close this question.
Seth SimmonsSr. Systems AdministratorCommented:
No comment has been added to this question in more than 21 days, so it is now classified as abandoned.

I have recommended this question be closed as follows:

Split:
-- Hello There (https:#a42442347)
-- Hello There (https:#a42442338)


If you feel this question should be closed differently, post an objection and the moderators will review all objections and close it as they feel fit. If no one objects, this question will be closed automatically the way described above.

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