Sent messages display randomly in Outlook web mail

Greetings wise wizards of EE:

I'm helping a friend who uses Outlook WEB mail (she has an e-mail address, and uses a browser to view her e-mail... she does not use the client program Outlook).

Just recently, she noticed that her Sent mailbox does not show an accurate account of sent messages. It is somewhat random if a sent message will show correctly. She has tried multiple browsers with the same results. I have looked extensively in the "options" available for this account, and there is no option at all for Sent messages.

Her account is a free Microsoft Outlook account, so other than upgrading for additional support, is there anything she can do?

Any suggestions would be most welcome indeed. Many thanks in advance,

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David Johnson, CD, MVPOwnerCommented:
she may have enabled the option to save the message in the folder you are replying from

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zovothAuthor Commented:
Greetings David:

Many thanks for your rapid reply, and I greatly appreciate your suggestion. Unfortunately, there are no Sent Item options of any kind (though I will check again). Some of her sent messages do appear in the sent folder, but it is random which ones will... some simply never show up.

I believe the solution is to get Microsoft support involved, as I believe the issue is on the server end, so my friend will likely need to upgrade to a paid account.

Thanks again for your suggestion... you are the only expert who did chimed in after several days after my post.

Be well and take care,

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