facebook admin role greyed out

The add button is dimmed or greyed when I try to add an admin to our facebook business page. I am an admin. I'm going to Settings, Page Roles. How do I add an admin?
Steven SIT DirectorAsked:
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Allie WattsDemand Generation & Digital Marketing SpecialistCommented:
What might be happening is you are not selecting a role for this new admin. After going to settings>page roles> and typing in the name or email or the person you want to add >you must click the Editor arrows to select the role of that person on your business page in the dropdown menu.
editor.PNGAfter you have selected their role click Add. You may be prompted to enter your password to confirm.

If you are not seeing the editor dropdown menu, could you provide a screenshot so I can see where the problem may be occurring?
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Steven SIT DirectorAuthor Commented:
I've tried different roles; editor, admin, moderator, and the Add button is always dimmed. See attached screenshot. Thanks for your help!
FB.jpg
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Allie WattsDemand Generation & Digital Marketing SpecialistCommented:
Thanks for sending that screenshot!
Ah ha! Have you added this person under the people tab for your business account? Last time I went to add people I forgot to do this first and it would not let me add them.
To add a person to your business account: Go to people and other assets section>add new people. Submit their email here and save. They should get an email invite from here.
If they are already added to your business account, do you see them in the people and other assets tab as a person connected to your account?
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Steven SIT DirectorAuthor Commented:
I must be missing something. I still don't see where to add new people. See screenshot.
FB2.jpg
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Allie WattsDemand Generation & Digital Marketing SpecialistCommented:
Hmm it seems that this view is only used for Facebook Business accounts not Facebook business pages so the people tab is different for you. On pages it actually refers to the people who like your page and you can see what actions users who interact with your page are taking. Its a great tool but not helpful for this question.  

A few more ideas:

One other exception in this process, is that if the person you are adding as a page manager is not friends with you on Facebook, they will have to accept your invite before they can start helping you manage the page. However this would occur after you add them. Here is more information on that exception.

Keep in mind you must use the person's email that is associated with their Facebook account when assigning a page role. If you are trying to use their work email and that email is not associated with their Facebook account, Facebook will not recognize the email and the Add button will not be an option. You can also search their name in the field and select them this way as well, if you do not know their Facebook email.
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Steven SIT DirectorAuthor Commented:
Ok, I found someone who I am friends with and she is friends of the school district FB page. What do I do now? See attachment.
FB3.jpg
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Allie WattsDemand Generation & Digital Marketing SpecialistCommented:
For a business page, you will need to search for the person you want to add in the page roles section. Only in Facebook Business accounts will you use the people tab for page role additions.

So go back to the page roles tab and search the name or email (associated with the Facebook account) of the person you are trying to give a page role on your business page.
Remember this email must be the one they use with their Facebook account or you can search by their name on Facebook. Then choose the role you would like them to take and the add button should be clickable.
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Steven SIT DirectorAuthor Commented:
Got it! Thanks a lot!
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Steven SIT DirectorAuthor Commented:
Thanks
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