We help IT Professionals succeed at work.
Get Started

Sharepoint 2016 OnPrem Document Library New button behavior doesn't display Office Online apps

130 Views
Last Modified: 2018-02-16
Somehow, a poweruser has messed up their site collection.  

The farm is connected to our Office Online installation and works with other site collections.  For this poweruser, when we click on a document library New button, the only option that displays is Excel and "magically" an previously created excel document pops up in excel (without clicking the excel popup link).  

Is anyone familiar with this behavior or how to fix it?

Attempts: I created a new document library, but get the same effect.  This effect happens on subsites as well.  I create a new site collection in the same farm and it works as expected.

---

Edit: I exported the site and imported it into a clean site.  The import log shows:
[1/19/2018 1:17:12 PM] [-List] [wfpub] [wfpub] [9851366e-5c8c-415d-8250-b413ddaa6742]   [-2147024809] [System.ArgumentException] [urlOfFile
Parameter name: Specified value is not supported for the urlOfFile parameter.]

I suspect that the poweruser was using a "Forms" library as if it were a Document Library.  The poweruser had not developed his site too much so we ended up destroying his site and creating it anew.  

He's satisfied for now, but I'm still curious what could have caused a user to get themselves into so much trouble.
Comment
Watch Question
SharePoint AED
CERTIFIED EXPERT
Distinguished Expert 2020
Commented:
This problem has been solved!
Unlock 1 Answer and 2 Comments.
See Answer
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE