No Audio - Code 32

Dell Optiplex 9010... no sounds.  Device manager shows Intel Display Audio and Realtek High Definition Audio banged out with "A driver (service) for this device has been disabled.  An alternate drive may be providing this functionality"

I've uninstalled both and restarted... same result.
I've removed the Realtek software from add/remove programs.
I've tried updating to most recent drivers available from Dell ...

I'm at a loss..
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Tom FI.T. and Support Staff ManagerAsked:
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JohnBusiness Consultant (Owner)Commented:
Make sure you have the current Audio driver downloaded on your computer.

Now go to Device Manager (System) and uninstall the card from your computer.

Shut down, start up and then the card should install. If it asks you, point to the driver you downloaded.

If this does not work, the card could have a hardware issue.
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dbruntonQuid, Me Anxius Sum?  Illegitimi non carborundum.Commented:
Any alterations to this system such as a third party graphics card?
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Tom FI.T. and Support Staff ManagerAuthor Commented:
@John - tried exactly that - no change.

@dbrunton - no hardware changes.  

Two things that might have happened that could potentially be related - a slew of windows updates were recently installed.  end user ran ccleaner (uhg) and i believe attempted to use the registry cleanup portion.
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JohnBusiness Consultant (Owner)Commented:
If the card does not show yellow or red in Device Manager and if the registry has been cleaned up (don't do this) , then you may need to do a Repair Install of your operating system
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dbruntonQuid, Me Anxius Sum?  Illegitimi non carborundum.Commented:
The registry cleanup portion of CCleaner shouldn't have affected this.  It is an extremely mild registry cleaner (but I still don't recommend using CCleaner for registry cleaning.  Anything else, yes.).

Yep, Repair Install as John says.
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Tom FI.T. and Support Staff ManagerAuthor Commented:
Per my orignal post, the device is showing yellow error...

I agree as I despise any registry cleanup tools whatsoever.
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JohnBusiness Consultant (Owner)Commented:
The card could be bad. Can you get a bootable Ultimate Boot CD (You can make one from the site). Boot and see if Audio works.

If it does, the Repair Install is in order. Otherwise the card could have a hardware error.
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RaminTechnical AdvisorCommented:
Try to uninstall "Display" Drivers, Restart the PC and reinstall it.


Use the Hardware and Devices troubleshooter
Check BIOS settings and chipset drivers
https://support.microsoft.com/en-us/help/314060/your-cd-or-dvd-drive-is-not-recognized-by-windows-or-other-programs
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nobusCommented:
if you right click the speaker icon in the system tray, use the fix sound problems option - does it work?  it did for me
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Tom FI.T. and Support Staff ManagerAuthor Commented:
Troubleshooter just identifies the Code 32.

I'm trying to avoid a repair install ... I might just throw a new card in there and call it a day.
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JohnBusiness Consultant (Owner)Commented:
Repair Install keeps everything - I have done a number of these.

I think there is a roughly equal chance it is the card, so that is worth trying.
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nobusCommented:
make a live Linux cd, and run that - then you can test if the sound works !
here a list of live cd's :  https://livecdlist.com/
i have used the Knoppix cd before, and it was not difficult for learning to use it
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Tom FI.T. and Support Staff ManagerAuthor Commented:
@John, I know you keep data, but with a repair install don't you lose/have issues with installed programs?
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JohnBusiness Consultant (Owner)Commented:
A Windows 7 or 10 Repair Install keeps Data and Programs. I back up anyway but these things are kept
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Tom FI.T. and Support Staff ManagerAuthor Commented:
So I installed a Soundblaster card, installed the drivers and get the same error I was getting:

"A driver (service) for this device has been disabled.  An alternate driver may be providing this functionality"

I'd really love to know what's disabled or what the heck Windows thinks is providing this functionality already.
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JohnBusiness Consultant (Owner)Commented:
A properly operating Windows 7 computer with a Windows 7 audio driver will work fine. I have done this countless times.

So either:

(a) Your Windows 7 is damaged somewhere, or
(b) The audio card has a hardware issue.
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dbruntonQuid, Me Anxius Sum?  Illegitimi non carborundum.Commented:
I'd suspect a screwed Windows system.  The onboard chip and the audio card both don't work so it's unlikely both are faulty.  That brings us back to the Windows system.

You can try the Linux Live CD as nobus suggested.  Just boot and test the sound.  If it works there then you have a screwed Windows system.
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Tom FI.T. and Support Staff ManagerAuthor Commented:
Tried a Repair install of Windows (three times) .... each time, towards the end, perhaps after the final reboot, I'm getting a quick BSOD and it restores back to prior.
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nobusCommented:
can it be the sound is disabled in the bios?
alternatively, if the problem is recent, try a system restore to a date it was ok
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JohnBusiness Consultant (Owner)Commented:
If the Repair Install won't work, you need to back up the system and do a fresh install of Windows. You first need to determine if the audio card works (boot with another media and test).
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Tom FI.T. and Support Staff ManagerAuthor Commented:
Fresh install.  Royal pain in the butt but sounds back and working again.
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JohnBusiness Consultant (Owner)Commented:
Thank you. Yes, fresh install of an OS is a pain in the butt. I know from experience :)
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