Red critical light on proliant server

Hi -

My client tells me that their server started making a noise on Wednesday and had a red critical light flashing on the front LED.
They rebooted it and the noise went away for about half a day then it returned again.
I never set this server up and inherited the support + i am working remotely and wont be onsite till next Thursday.
i can access it remotely but wanted to work out what troubleshooting steps i can do in the meantime to diagnose the issue.
Any suggestions would be very helpful as i am not sure what hardware component is failing.
I have attached a picture.

With thanks
D
Red-alert.jpg
DominicIT ConsultantAsked:
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andyalderConnect With a Mentor Commented:
>The support tools require a valid warranty for some reason

No they don't HPE are trying to rip you off into buying a contract but you are legally entitled to the software and firmware that was available at the time just before the warranty first expired. They may be entitled to charge a small fee for storing copies of software you were entitled to six months ago but they can't charge more than about £15 for that. I'd put on a suit and stand before the beak in the small claims court in Bracknell to sort that one out.
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andyalderCommented:
Go to the Systems Management Homepage and look at the integrated management log for hardware faults. If it's Windows you can also use the IML viewer - https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_8e99375b231f4de4a0d256a74e
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Dr. KlahnConnect With a Mentor Principal Software EngineerCommented:
"Making a noise" without a catastrophic failure usually suggests a fan problem.  This is reinforced by restarting it and the noise temporarily going away.

If you trust the clients enough to do so, the next time it makes the noise have them open the system enclosure and look at all the fans.

If the server has been in place for three years or more running 24/7 and the fans haven't been replaced, it's probably time to do so anyway.
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Tom CieslikConnect With a Mentor IT EngineerCommented:
This looks like POWER issue.
Make sure all your power supplies are working. If your server has redundant power supply probaby one of it not working or loosing one of many voltages output.

Probably 3.3V or 5V missing.

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DominicIT ConsultantAuthor Commented:
Thank you all for responding -
I am inclined to think that the issue is power as well. Like the chart above shows, a red light means system health is critical - but is system health only related to power ? Not sure if it covers other hardware issues as well?
Is there a software diagnostic program I can run which will help me diagnose the what's triggering the  LED alarms ?
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andyalderCommented:
I already told you in my first post, use the IML viewer.
https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-c05246212
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DominicIT ConsultantAuthor Commented:
Ok thanks Handy.
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DominicIT ConsultantAuthor Commented:
Hi Handy  - i have installed IML viewer but its saying "no system Management Driver is loaded" - Do i need to install a service pack?

Thanks
D
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DominicIT ConsultantAuthor Commented:
Hi again - do i need to install an HP service pack or download more tools in order to get the system management driver installed?
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andyalderCommented:
I think the systems management driver is bundled with the SMH - https://support.hpe.com/hpsc/swd/public/detail?sp4ts.oid=5249568&swItemId=MTX_7e09c85426b64f16a78f4d6096&swEnvOid=4184

Otherwise the support pack for Proliant will install all components needed to make it easy to maintain and monitor remotely.
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DominicIT ConsultantAuthor Commented:
The support tools require a valid warranty for some reason - warranty ran out last year so i dont know if i can load this.
I am actually going to be ONSITE tmow. Is there a way outside of software that i can identify the fault, are there more LED's on the motherboard which will give me a better indication of the issue or am i stuck with diagnosing via software?

Thanks
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andyalderCommented:
During boot you can press F10 to get into Intelligent Provisioning and under maintenance you can get to the IML Log. You could take the lid off and look for error LEDs but not so easy with that Cisco loose on top.
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DominicIT ConsultantAuthor Commented:
Hi Handy - thanks for the quick response :)  - I will try the F10 method as well. I do actually have the luxury of opening the server because its just a switch on top of the server so nothing too critical. I wonder which method will be more accurate in determine the fault. Would you recommend i opt for the software diagnosis method first?
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andyalderCommented:
It's not really software diagnosis, the IML is part of the motherboard, firmware diagnosis if anything. There are inbuilt diagnostic tests too, but they aren't much use if it is a fan or PSU as they don't give historical data.
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DominicIT ConsultantAuthor Commented:
Ah ok thanks - just to be sure , this Proliant model will have the IML log by default? It isnt normally something that needs to be added is it? as i inherited the server and therefore not sure how it was built/
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andyalderCommented:
The log is stored on the baseboard management controller / iLO, it can't be disabled.
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DominicIT ConsultantAuthor Commented:
Hi Handy - i am now onsite and i can hear a real noise from the server, sounds like the fan. I have uploaded the vid with the sound , might have been better to have a sound file but stuck with vid. This noise coincides with when the alert started.
IMG_5313.MOV
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DominicIT ConsultantAuthor Commented:
I think the problem is with the PSU fan - its not spinning.  I looked at the back and its totally static - So maybe there is an overheating issue.
Would this be a case of replacing the full PSU ?
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Tom CieslikIT EngineerCommented:
Not overheating necessary, fan has sensor so your monitoring program is not collecting data, that's why you have an error.
Like I said on the beginning check your power supplies. :)
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DominicIT ConsultantAuthor Commented:
Hi Tom - the server is making a tremendous noise. When rebooted the noise subsides and according to the users (when they did this a few days ago) the noise returned after a day, not right away.
There is only ONE power supply and like i said the fan doesnt appear to be going on it. Should i be running another diagnostic or just go ahead and replace the PSU?
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Tom CieslikIT EngineerCommented:
Hm,, strange because according to HP this server should have 2 PS. (Check picture I've put before)
If it has only one, then Yes, overheating is a real danger.

Order spare PS ASAP and replace it. If you have dual PS backplain consider add another PS to this server.

You can buy new one on eBay for $100

https://www.ebay.com/itm/726704-001-711797-101-NEW-HP-300W-AC-POWER-SUPPLY-DL320E-GEN8/401157715054?hash=item5d66dcf46e:g:MTkAAOSwdzVXkSUx
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Tom CieslikIT EngineerCommented:
Also try to cool down server room for now or use some stand alone fan to force air
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andyalderCommented:
Couldn't you even get 15 minutes at lunchtime to reboot and look through the hardware log?
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DominicIT ConsultantAuthor Commented:
What strange irony , I am off to Bracknell today to see another client!
Well to cut a long story short , the client is happy to ditch the server as it's more of liability- they only used it to host a Sage database and at one stage had a remote worker Dialling in. I am going to get a workstation and dump the sage database there and be done with the domain.
Thank you all for your contributions, it got me to the conclusion I needed.
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andyalderCommented:
You can dump the old server at HPE UK near John Nike Leisure Centre ;)
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