Vizio E75-E1 monitor flickers while Microsoft Surfaces are connected to it using HDMI cable

We have a large Vizio E75-E1 monitor.

All of our computers (both Windows & Macs) are able to connect to and display on this big screen TV perfectly fine using an HDMI cable.

For the Mac and some of the Windows 10 computers we need to use mini display port to HDMI adapters or USB C to HDMI adapters.

However whenever we connect Windows 10 Microsoft Surfaces to this Vizio E75-E1 monitor the monitor will intermittently flicker. This occurs whether or not the Microsoft Surface is plugged into power or not and whether or not the Surface is displaying its output to the big screen TV or if it is using it as a separate display.

All of the Surfaces are running Windows 10 Professional and they have all had all Windows 10 and Office 2016 updates installed.

I have used driver update programs such as Driver Booster to update the driers on these Surfaces but the same flickering issue continues to occur.

This has happened with all 12 of our Microsoft Surfaces when they are connected to this big screen TV. These same Surfaces are able to connect to and display on other regular sized and big screen monitors and TV without any issues at all.

As I have mentioned we only have this issue while the Microsoft Surfaces are connected to this big screen TV.

What else can be done to fix this issue so that these Microsoft Surfaces can connect to and display on this Vizio E75-E1 monitor without the picture flickering?
IT GuyNetwork EngineerAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

RaminTechnical AdvisorCommented:
It can be cable issue.  Ensure you are using a cable which supports HDMI 2.0.

More Details from VISIO support:
https://support.vizio.com/s/article/Video-Display-Flickering?language=en_US
0
Jackie ManIT ManagerCommented:
Your Vizio display is not compatible with Surface Pro 3.

https://support.microsoft.com/en-us/help/4023468/surface-troubleshoot-surface-dock-and-docking-stations

Or

You need to change the setting of your Vizio display to 1080P 30Hz instead of 4K and try again.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Davis McCarnOwnerCommented:
Yep; that 4K display is an awfully big stretch for a Surface and HDMI limits what we can do about it.  See if it will let you do what Jackie Man suggests.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows 10

From novice to tech pro — start learning today.