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When taking over clients, what list of things do you want from previous IT?

I usually want:
Public Domain registrar account and password
Website (and website host if different) admin account
AD/Enterprise domain admin password
router /gateway and network switch passwords

Everything else i usually see as bonus to have but if I have at least these above items, then I can either gain access myself through one of the above, or can just "reset to factory" and start over,  some times with that preferred.  What do you guys add in the "must have" before the changes of departments/hands?  Especially to make sure the company or myself doesn't get vandalized by unhappy previous IT and to make sure they get locked out from access.
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tsaico
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tsaico
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Dr. KlahnPrincipal Software EngineerCommented:
Have the previous admins turn over all accounts and passwords to a representative from IT in the presence of someone from their company's Legal or HR, and then immediately deactivate the accounts or change those passwords.  Have the previous account and password holders sign a document in the presence of their company's Security or Legal stating that they have turned over all accounts and passwords.

If the previous support was outsourced get everything from them before the contract terminates.  Otherwise you'll probably get "We're not your support any more and that information has been destroyed per state law / to protect you / to protect us / per our policy."
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JohnBusiness Consultant (Owner)Commented:
I usually want ...

You need this list and get it for sure. If the business has any documents, you need those.

I have taken over several clients and get the bare minimum.  I know what to do, what to ask, and how to get started. I also know enough to leave documents behind and do that and that was a bonus for my colleague who pick up some of my business as I shifted into a different line.
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PberSolutions ArchitectCommented:
No comment has been added to this question in more than 21 days, so it is now classified as abandoned.

I have recommended this question be closed as follows:

Split:
-- Dr. Klahn (https:#a42441448)
-- John Hurst (https:#a42441481)


If you feel this question should be closed differently, post an objection and the moderators will review all objections and close it as they feel fit. If no one objects, this question will be closed automatically the way described above.

Pber
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