CF 11--what account does CF use when applying hotfixes?

Hi,

What account does CF use when applying hotfixes? I have it locked down and may have limited the access a bit too much.  Tried to apply HF 13 and got the following:

Moving files failed:
                          Status: FATAL ERROR
                          Additional Notes: FATAL ERROR - Could not move the file <root folder>\lib\updates\chf11000012.jar to the backup location d:\wwcf\cfusion\hf-updates\hf-11-00013\backup\lib\updates\chf11000012.jar

Moving files failed:
                          Status: FATAL ERROR
                          Additional Notes: FATAL ERROR - Could not move the file <root folder>\lib/xmpcoreold.jar to the backup location <root folder>\hf-updates\hf-11-00013\backup/lib/xmpcoreold.jar

Moving files failed:
                          Status: FATAL ERROR
                          Additional Notes: FATAL ERROR - Could not move the file <root folder>\lib/nekohtml.jar to the backup location <root folder>\hf-updates\hf-11-00013\backup/lib/nekohtml.jar

Moving files failed:
                          Status: FATAL ERROR
                          Additional Notes: FATAL ERROR - Could not move the file <root folder>\lib/antisamy-1.5.3.jar to the backup location <root folder>\hf-updates\hf-11-00013\backup/lib/antisamy-1.5.3.jar

Failed to delete directory
                          Status: ERROR
                          Additional Notes: ERROR - Failed to delete directory:<root folder>/lib/xmpcoreold.jar
                                            ERROR - Unable to delete file: <root folder>lib\xmpcoreold.jar

Failed to delete directory
                          Status: ERROR
                          Additional Notes: ERROR - Failed to delete directory:<root folder>/lib/nekohtml.jar
                                            ERROR - Unable to delete file: <root folder>\lib\nekohtml.jar

Failed to delete directory
                          Status: ERROR
                          Additional Notes: ERROR - Failed to delete directory:<root folder>/lib/antisamy-1.5.3.jar
                                            ERROR - Unable to delete file: <root folder>\lib\antisamy-1.5.3.jar

Thanks!

--Ben
Ben ConnerCTO, SAS developerAsked:
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_agx_Commented:
IIRC it uses whatever user account the CF Service is running under, see Services > ColdFusion 11 > Log on As  (System or some user account).

Haven't had that issue specifically, but have seen mentions of similar errors with earlier updates.  
https://coldfusion.adobe.com/2016/05/updates-for-coldfusion-2016-coldfusion-11-and-coldfusion-10-released/

If you read the comments, one person said it was caused by permissions (after following lockdown guide).  They applied the update manually to get around it. Supposedly the lockdown guide was being updated (don't know if that ever happened)

Another possibility is files are still in use. Since you can't move jars that are in use, that seems plausible:

Piyush says:      
May 22, 2016 at 10:00 pm

Christopher,
A possible reason can be that the CF service was still running, hence the updater was not able to move the jar files locked and used by the CF server, to a back up location.
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Ben ConnerCTO, SAS developerAuthor Commented:
Yes, I did use the lockdown procedure on this server.  A very good possibility is I botched the permissions. :)  I will review that tonight after dinner.

Thanks to all!

--Ben
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_agx_Commented:
Yeah, it's a bit of a process, so that's always possible, but ... don't rule out the possibility that Adobe botched the permissions, or at least the instructions.  The guy mentioned on the thread above said an Adobe tech told him there was an issue with one of the earlier installers on servers when the lockdown guide was applied.  His solution was to install the update manually via the command line.  Not sure if Adobe ever fixed the updaters or if CLI install is the only work around to handle that type of error.

A command line install of Update 8 worked just fine.

A technician with Adobe informs me that they have identified an issue with installing this update via the CF Administrator for those who have applied the official CF11 “lockdown” steps.
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Ben ConnerCTO, SAS developerAuthor Commented:
Sorry, had a server issue that has consumed my time the last few days. That is resolved now and getting repopulated.  Will get back to this within a couple of days.  The manual process seems straightforward enough. (Famous last words...:)  )
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