how can I determine the IP address of my HP Deskjet 2543 All-In-One printer?

Hello and Good Evening Everyone,

            For troubleshooting interest, I am wondering how I can determine the IP address of my HP Deskjet 2543 All-In-One printer.  

            Thank you

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JohnBusiness Consultant (Owner)Commented:
If it is connected and working, download and install Advanced IP Scanner ( and run it. Set the subnet for your subnet (for example and press scan. Your printer should show up. Mine does doing it this way.
Dr. KlahnPrincipal Software EngineerCommented:
On the printer's control panel, press the Wireless button and the Start Copy Black button at the same time. A network configuration page prints.

This page contains the network information, including the printer's IP address.

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GMartinAuthor Commented:
Hi John,

          Thank you John for your suggestion.  I think it is only right for me to take a moment now and explain my technical dilemma with this HP Deskjet 2543 printer.  Basically, the printer is online and able to print jobs sent to it from various programs.  However, the HP Deskjet 2543 software which has utilities for checking the ink levels, aligning the printer cartridges, scanning, copying, etc. is unable to communicate with the printer leading me to think the problem is with this software as opposed to being with the printer.  I remember seeing a section within Setup of the HP Deskjet 2543 installation requesting the IP address of the printer which prompted this post.   If I can somehow get Setup of the printer software to communicate with the printer, I should be home free here.  

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GMartinAuthor Commented:
Dr. Klahn,

            I just now received your comment.  I will  give that a try.  Thank you :-)

JohnBusiness Consultant (Owner)Commented:
Also here is a page about your printer setup that should help

It tells you about the Printer Setup Menu. Network settings are in there as well.
GMartinAuthor Commented:

          Using the instructions given by Dr. Klahn, I was able to obtain the IP address of my printer.  In fact, it gave  complete diagnostics of the printer which revealed no problems.  Of course, this is great news because this report reconfirms a successful connection between the HP Deskjet 2543 Printer and the wireless.  Unfortunately, the HP Deskjet 2543 software is still unable to establish a connection or communication with the printer in addition to being unable to retrieve the wireless name.   Despite of my best efforts here, I am afraid that I am not getting anywhere here.  Perhaps there is an alternative program or software which can be downloaded and installed that is equivalent to the HP Deskjet 2540 series software.  At this point, that seems to be the only option given that it is even an option.

JohnBusiness Consultant (Owner)Commented:
Thank you. Here is some additional information

1. Remove the printer (Programs and Features) include Help and Update files.
2. Remove the printer from Devices and Printers.
3. Open Devices and Printers, click on a device to open Printer Server Properties. Open the Driver Tab and remove the Driver.
4. Open cmd.exe with Run as Administrator and run the following in order.

Net stop spooler
Del c:\windows\system32\spool\printers\*  (answer Yes)
Net start spooler

Restart and reinstall the printer package

Good luck.
GMartinAuthor Commented:
Thank you very much John for your closing comments and suggestions.  While I have not tried this out yet, your suggestions does sound promising and perhaps will prove to be an effective resolution to this dilemma.  I will print these steps out and try them out tonight.  

Thanks again John for being such a valuable contributor to the EE forum.  Your shared insights are always so enlightening and helpful in the troubleshooting quest to resolve various technical issues.  I will be back in touch with the results or outcome of my efforts.

GMartinAuthor Commented:
Hello and Good Morning John,

            As promised, I want to take a moment and post some updates.  Well, I am afraid I have mixed results to report here with respect to the outcome of my exhaustive troubleshooting sessions.  First, the good news.  I was able to get the software Desktop Desket 2540 series HP Assistant to work again with its integrated utilities.  To extend upon this good news, the HP Deskjet 2540 series appears as the default printer too when attempting to print from MS Word 2013.  Also, the wireless network test results indicate no problems along with a successful setup of the wireless printer.  In fact, it did pass on all categories like wireless, connectivity, network, and settings with a configuration source of being DHCP.  Now, here comes the bad news.  While the programs are detecting or seeing the printer, there still remains some communication issues.  For instance, MS Word 2013 indicates the printer to be offline along with its pending jobs which never print.  The wireless on the printer though indicates online because of its steady blue light.  I have done everything from uninstalling and reinstalling the software, making sure the printer software and drivers are up to date, power recycling my AT&T receiver, power recycling the printer itself.  Unfortunately, all of the software which need the printer indicate it to be offline.  

           I hate to consider replacing the printer, but, I might not have any other choice if I have exhausted all of my troubleshooting options.   If you have any other suggestions or tips John, I will certainly entertain and welcome them.  

           Thank you

JohnBusiness Consultant (Owner)Commented:
Use the Basic Driver for the printer and then in Printer Properties, tie the driver to the IP address of the printer (not WSD port). See if that works in your situation
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