e-mails Missing in INBOX Outlook 2013

Hi ,

Suddenly one employee complaind that his inbox is almost empty and many mails are missing in INBOX .

once I checked theoutlook , the sent items were ok and up to date ; However , the INbox missed many e-mails..

the only thing noted it is askeing for sharepoint log in down and we dont have share point at teh organization

any one know how we can solve this issue and let the emails again in inbox

Regards
mu3tasemAsked:
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Andrew LeniartFreelance JournalistCommented:
Hi,

Have you checked Outlook Filter settings on Inbox to make sure that show "All" mail is selected or hasn't been accidentally selected to only show emails from a specific date?

Also, is this a PST file or connected to Microsoft Exchange?
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mu3tasemAuthor Commented:
it is connected to exchange .

mails are also disappeared from OWA and Mobile
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AlanConsultantCommented:
Hi,

If the emails are not showing in either Outlook nor OWA, and you don't have filters set to hide them, then the emails are almost certainly gone from the inbox.

First things to try:

1) Check the deleted items to see if they are in there (the user might have accidentally selected all and deleted for example)

2) If not, then check in recoverable items (select the inbox, then on the 'folder' ribbon, select 'recover deleted items')


If neither of those work, then I would suggest you restore the user's mailbox from yesterday, or whatever day the inbox was intact, and pull all the items from there.


Hope that helps,

Alan.
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mu3tasemAuthor Commented:
i tried previously to recover and it recovr some e-mail NOT all of them ( few ONLY)  .. the strange thing according to the user .. everything was running fine and he went for 10 minutes break then he noted that some e-mails are missed .

As I said , the outlook shows Sharepoint login failure and we dont have sharepoint ... I disable the tick box for soical connectors and now it is ok  .. I am wondering somthing similar could cause the issue
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AlanConsultantCommented:
Hi mu3tasem,

It sounds like you have a far more significant problem on your hands.

If you tried to recover the user's mailbox from backup, and it only recovered some emails, then that implies that your backups are not working correctly.

If so, then you need to address that urgently and ahead of probably anything else that you are working on - in general, you can recover from almost anything except failed backups.

How are you running backups, and what is your procedure for doing test restores?  How frequently are you running backups and test restores?


Thanks,

Alan.
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mu3tasemAuthor Commented:
Hi  Alan ,

Initialy i tired to recover from  (recover deleted items ) at outllok and there it restored some items ONLY .. I didnt find the reason  why this problem happened but finaly i didnt find any way to solve except restoring from backup and it worked fine .. the concern was why some e-mails has been disappeaed and i couldnt find the answer ..
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AlanConsultantCommented:
Hi,

Not sure why you are saying that nobody helped.

The initial question was summarised as,
any one know how we can solve this issue and let the emails again in inbox

Above, you say that,
finaly i didnt find any way to solve except restoring from backup and it worked fine

Restoring from backup was one of the solutions that I specifically suggested in my first post.


Thanks,

Alan.
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AlanConsultantCommented:
Hi,

I propose:

ID: 42442150 (Alan) = 500 points (Best answer as the final solution was to restore from backup)

ID: 42442031 (Andrew) = 500 points (Good starting suggestion to check that it was not a 'view' issue even though it was not the final solution)


Thanks,

Alan.
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Andrew LeniartFreelance JournalistCommented:
I'm happy with Alan's closing proposal, though I'd be just as happy if all credit was given to Alan's ID: 42442150 comment as well, given that it was the best answer.  Mods can feel free to make the call that you agree with the most.

Cheers...
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