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Avatar of mallony
mallony🇨🇭

HP laptop Elitebook G4 cannot connect to the iphone 7 hotspot
Hi All,

I  have an HP laptop Elitebook G4 cannot connect to the iPhone 7 hotspot. I get an error message as well. Please see attached file.

Can you help?

best,

Mallony
HP-laptop-connection.JPG

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Avatar of JohnJohn🇨🇦

Don't connect the phone to the computer.

Make sure your phone has cellular access, turn Hotspot ON in settings, and then use the Wi-Fi icon in your computer to access the phone.

That should work.
Avatar of mallonymallony🇨🇭

ASKER

we did that John and we got the message as you can see attached. it looks like that is something with the laptop hardware.
HP-laptop-connection.JPG
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Avatar of JohnJohn🇨🇦

And then, if that does not work, yes, there would appear to be a hardware issue.
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SOLUTION
Avatar of Eoin OSullivanEoin OSullivan🇮🇪

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Avatar of JohnJohn🇨🇦

Windows 10 (for me) does NOT do this at all when my phone is not attached to it. So I would guess on some sort of underlying issue. I have all Windows 10 updates done and iPhone is 11.2.2
Avatar of mallonymallony🇨🇭

ASKER

Thanks John! it works by clearing the wifi cache.
Avatar of JohnJohn🇨🇦

That is good news indeed.  You should probably now close the question .
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Avatar of mallonymallony🇨🇭

ASKER

Many thanks John.
Avatar of JohnJohn🇨🇦

You are very welcome and I am glad your problem has been solved.
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The iPhone is a smartphone made by Apple Inc. It and the iPad, along with several other mobile devices from Apple, run on the iOS operating system, which has its own topic, as does the iPad for device-specific questions. Native iOS applications are written in Objective-C or in Swift using the Cocoa Touch frameworks or HTML5 compiled with the help of a package manager such as Adobe PhoneGap; a common IDE is Xcode.