HP laptop Elitebook G4 cannot connect to the iphone 7 hotspot

Hi All,

I  have an HP laptop Elitebook G4 cannot connect to the iPhone 7 hotspot. I get an error message as well. Please see attached file.

Can you help?

best,

Mallony
HP-laptop-connection.JPG
mallonyIT TechnicianAsked:
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JohnBusiness Consultant (Owner)Commented:
Don't connect the phone to the computer.

Make sure your phone has cellular access, turn Hotspot ON in settings, and then use the Wi-Fi icon in your computer to access the phone.

That should work.
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mallonyIT TechnicianAuthor Commented:
we did that John and we got the message as you can see attached. it looks like that is something with the laptop hardware.
HP-laptop-connection.JPG
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JohnBusiness Consultant (Owner)Commented:
If the phone is not connected to the computer, then there is no app to get this message.

It should all be related to the Wi-Fi profile.

Delete the Wi-Fi profile for the Phone Hotspot, restart and remake the Wi-Fi profile.

Open cmd.exe with Run as Administrator and then NETSH WLAN DELETE PROFILE NAME="profile name"
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JohnBusiness Consultant (Owner)Commented:
And then, if that does not work, yes, there would appear to be a hardware issue.
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Eoin OSullivanConsultantCommented:
You get that alert message when you connect over WiFi?  

If you're not plugging the iPhone 7 into the laptop with a USB/Lightning cable then it should not trigger any errors simply connecting to a WiFi network.

The Accelerometer alert is a Windows 10 issue - caused by a recent update .. see here - https://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/Accelerometer-Error-message-Windows-10/td-p/6170170
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JohnBusiness Consultant (Owner)Commented:
Windows 10 (for me) does NOT do this at all when my phone is not attached to it. So I would guess on some sort of underlying issue. I have all Windows 10 updates done and iPhone is 11.2.2
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mallonyIT TechnicianAuthor Commented:
Thanks John! it works by clearing the wifi cache.
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JohnBusiness Consultant (Owner)Commented:
That is good news indeed.  You should probably now close the question .
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mallonyIT TechnicianAuthor Commented:
Many thanks John.
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JohnBusiness Consultant (Owner)Commented:
You are very welcome and I am glad your problem has been solved.
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