We have a hybrid Exchange Online/Exchange 2013 environment. We had a new user start with the company and licensed her in O365; this created a mailbox in Exchange Online for her. However, the on-premise 2013 server is not aware of this mailbox. When you try to configure Outlook, it does not auto configure, nor are we able to manually configure her account.
Here are my questions:
- How do we get her mailbox to show on the on-premise server as an O365 mailbox (like our migrated mailboxes already do)?
- Will this fix the autoconfigure issue in Outlook 2013?
- What is the correct procedure to create a new mailbox in Exchange Online while we still have our on-premise server (it will be phased out in a few months)?
Thank you in advance.