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Signature button not working in Outlook 2016

cnl83
cnl83 asked
on
Brand New Windows 10 PC. Had Outlook 2013 but when I would goto file, options, signature the window never opened. I repaired, uninstalled, installed 2016, checked for updates etc. I removed mail profile, manually removed app data files etc.

Still the Signature button does not work. It is not grayed out... it just freezes for a minute then does nothing. I ran in safe mode, disabled antivirus as well.
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Hello ThereSystem Administrator
Distinguished Expert 2018

Commented:
Open Outlook in safe mode and disable all add-ins.

Regedit the following keys:
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{0006F03A-0000-0000-C000-000000000046}\LocalServer32
and
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{0006F03A-0000-0000-C000-000000000046}\LocalServer32
Change both (Default) and LocalServer32 values in each to C:\Program Files (x86)\Microsoft Office\Office14\Outlook.exe
Hello ThereSystem Administrator
Distinguished Expert 2018

Commented:
It might be an issue related to GPO. HERE
Hello ThereSystem Administrator
Distinguished Expert 2018

Commented:
Do you use two version of Office? 2016 and 2013? If yes, it might cause your issue. In that case uninstall both versions and install O2016 back.
Distinguished Expert 2019

Commented:
Try as a different user. That is the best step for diagnosing.

Author

Commented:
I disabled all add ons and did all of the above. I setup this account on a machine outside the network and was able to add a signature.

It's not just signature dialogue box that won't populate. I can't open stationary and a slew of others.

Author

Commented:
No I don't have both versions. I completely scrubbed the workstation of any trace of Office.
Hello ThereSystem Administrator
Distinguished Expert 2018

Commented:
If you've tried the registry trick...

Check local policies and domain policies as well.
Hello ThereSystem Administrator
Distinguished Expert 2018

Commented:
Locate this one: Disable command bar buttons and menu items - set it to disable (check both local and domain policy)

Author

Commented:
When I got these keys there is no path at all. It's just a default REG_SZ and when I try to enter the path to Outlook it just disappears and does not save. There is no localserver32 under the second key.

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{0006F03A-0000-0000-C000-000000000046}\LocalServer32
and
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{0006F03A-0000-0000-C000-000000000046}\LocalServer32

Author

Commented:
There is no Group or Local Policy set.
Hello ThereSystem Administrator
Distinguished Expert 2018

Commented:
If there is no reg key, create it.
If you have found the policy -> change it from Not configured to Disabled
Distinguished Expert 2019
Commented:
If one account does not work and the other does and within the non-working account, not even a new outlook profile does it, there are 2 ways out:

1 the uncertain way: open regedit and delete the keys for outlook below HKCU as the user who's outlook misbehaves - if you on't know how, leave it and move to 2
2 the certain way: backup your users data, favorites and so on and delete that user profile and re-create it.
Seth SimmonsSr. Systems Administrator

Commented:
No comment has been added to this question in more than 21 days, so it is now classified as abandoned.

I have recommended this question be closed as follows:

Accept: McKnife (https:#a42443072)

If you feel this question should be closed differently, post an objection and the moderators will review all objections and close it as they feel fit. If no one objects, this question will be closed automatically the way described above.

seth2740
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