The customer started getting this last week. They said they did a system restore to no avail--although I'm not sure how they did so since the computer won't boot up. Today I helped them restore an Acronis backup image from several days prior, and it said it was successful, but the error persists. I also had them unplug every USB device except the keyboard and mouse.
So before I have to go "lay hands on it", I'm hoping someone has additional suggestions for a resolution. Could this be caused by bad RAM--that I might try to have them swap? Note that it does show "Starting Windows" (or whatever it says) like normal when they power it up, but it always goes to the blue screen with this error. Any suggestions will be appreciated. TIA