I am a Citrix novice, so I will certainly fill in any gaps that I can when trying to frame the situation and additional information needed.
I have a few users who are getting the error message "Unable to connect to the server. Contact your system administrator with the following error SSL Error 4 The operation completed successfully" when attempting to log into their environment.
Some information I have retrieved:
We are running: NetScaler VPX (50) - NS10.1: Build 121.10.nc, Date: Oct 18 2013
These are a couple of errors from the logs:
Mon Jan 22 07:09:32 'server_svc_internal_NSSVC_SSL_TCP_192.168.100.6:3008(nsrpcs-127.0.0.1-3008)' DOWN
Mon Jan 22 07:09:32 'server_svc_internal_NSSVC_SSL_192.168.100.6:443(nshttps-127.0.0.1-443)' DOWN
Mon Jan 22 07:11:01 MonServiceBinding_192.168.100.204:80_(tcp-default)(internal): DOWN; Last response: Failure - TCP syn sent, reset received
Mon Jan 22 07:11:02 MonServiceBinding_192.168.100.204:443_(tcp-default)(internal): DOWN; Last response: Failure - TCP syn sent, reset received
This occurs with varying versions of the Citrix Receiver. I was able to replicate the issue with the latest and greatest version.
This is something that just started happening about 18 hours ago.
I am in a position to reboot the Netscaler appliance, but didn't want to do so during a time which we still have a few people working and having someone provide some initial feedback.
Any assistance is greatly appreciated.