• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 232
  • Last Modified:

Cannot delete emails in Outlook 2016 from Search Results

I'm using Outlook 2016,  I CAN use everything normally (email account is Office 365 Enterprise) EXCEPT when I am looking at emails in the search results (normal Search feature in Outlook), I CANNOT delete normally; messages are getting deleted but continue to remain in the view as if they are still there, and not deleted.  There is no error message, it simply does nothing.  I've set the default search results to "Current Folder", but that's how I've always used it and in 2013 it always worked fine.
Rezwan Senobarian
Rezwan Senobarian
  • 2
1 Solution
Gaurav SinghSolution ArchitectCommented:
Is this happening in OWA/webmail as well ?
NerdsOfTechTechnology ScientistCommented:
Press F5 to refresh folder after delete. Did they disappear as expected?
Hello ThereSystem AdministratorCommented:
In that case create a new PST file, copy a few emails into it and try to delete email from the new PST file.

If you are able to do it -> run Scanpst.exe from Outlook 2016: C:\Program Files (x86)\Microsoft Office\root\Office16 over your bad PST file.
Or just copy all messages to the new one.
Hello ThereSystem AdministratorCommented:
Also this option must be UNCHECKED!
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now