Windows 10 Update History not displayed

View Installed Update History in Windows UpdateUpdate history empty  Hi,

 I have a Windows 10 computer that fails to show "Update History" when I click the link "View installed update history".
 How can I fix this?

Thanks.
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sgleeAsked:
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RaminTechnical AdvisorCommented:
Try Windows update troubleshooter or DISM command: DISM.exe /Online /Cleanup-image /Restorehealth
Also SFC /scannow can help to fix this.

More Details:
https://support.microsoft.com/en-us/help/947821/fix-windows-update-errors-by-using-the-dism-or-system-update-readiness-tool
bbaoIT ConsultantCommented:
have you checked if all or some update relate folders have been deleted from your Windows folders?  such as C:\Windows\servicing\Packages?
sgleeAuthor Commented:
Windows Update Folder@bbao,

  C:\Windows\servicing\Packages folder has over 3K files and lastest date is 12/9/2017.
Acronis True Image 2019 just released!

Create a reliable backup. Make sure you always have dependable copies of your data so you can restore your entire system or individual files.

sgleeAuthor Commented:
Windows update 1Windows update 2Windows update 3Windows update 4 after rebootWindows update 5@Ramin
I ran "Fix Windows Update" from the link you provided twice and rebooted between each trial, but to no avail.
Also I ran DISM.exe /Online /Cleanup-image /Restorehealth and SFC /scannow, but made no difference. Please see the results below:
------------------------------------------------------------------------------
Deployment Image Servicing and Management tool
Version: 10.0.16299.15

Image Version: 10.0.16299.125

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.

C:\WINDOWS\system32>SFC /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.
------------------------------------------------------------------------------
JohnBusiness Consultant (Owner)Commented:
Has a Repair Install been run on this computer?  That clears out update history and starts again.
sgleeAuthor Commented:
@John,

"Has a Repair Install been run on this computer?  " --> Are you referring to https://www.microsoft.com/en-us/software-download/windows10?
JohnBusiness Consultant (Owner)Commented:
Yes.
sgleeAuthor Commented:
@John,

I believe that Windows 10 Fall Creators Update 1709 has been applied on this computer. However I did not personally initialed this update, I can try it this evening since it takes time.
I will report back tomorrow.
JohnBusiness Consultant (Owner)Commented:
If that is all that way done, the Creator Update should show in Update History.
RaminTechnical AdvisorCommented:
I think something has Corrupted Windows Update History.  but don't worry, Windows can automatically create a list of all downloaded / installed updates history.


How to fix it:

Open Command Prompt as Administrator.
Type:
net stop wuauserv
Hit Enter

Then type:
net stop bits
Hit Enter.

Now browse to the C:\Windows\SoftwareDistribution\   folder and delete all the files and folders inside.
Restart your Computer.
Now Run Windows update and click on check for updates then leave it for some hours to create a new Update History.
sgleeAuthor Commented:
Windows updateView history@Ramin
I followed the steps you provided.
When I click "View installed update history", it still show nothing.
When I click "check for updates", it says "No updates are available. We will continue to check daily for newer updates".
JohnBusiness Consultant (Owner)Commented:
So the history is gone (it does not stay around like it used to in Windows 7) so just proceed with newer updates

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sgleeAuthor Commented:
@John
Update OptionsShould I choose "Update Now" or "Download tool Now"?
Last time when I ran 1709 update on this computer, I downloaded .ISO file and uncompress it and ran SETUP.EXE.
Should I run  "Update Now"  this time?
JohnBusiness Consultant (Owner)Commented:
I always choose Download and the Run (NOT Save). Then proceed.

Upgrade will just tell you you are already running Windows 10
sgleeAuthor Commented:
@John
Win10 Installit is installing Windows 10 all over again. I will report back when completed.
JohnBusiness Consultant (Owner)Commented:
Make sure when the time comes to Keep Everything
sgleeAuthor Commented:
ok
sgleeAuthor Commented:
@John,

 Update is done but it still does not show any history.

I will check back in a few weeks ... hopefully there will be additional updates within next few weeks.
JohnBusiness Consultant (Owner)Commented:
It should have shown the most recent update. Check it again in a few hours
sgleeAuthor Commented:
OK.
sgleeAuthor Commented:
I just checked Update History and it still shows nothing.
RaminTechnical AdvisorCommented:
Please follow this link and make sure KB4039396 is installed on your PC:

https://support.microsoft.com/en-us/help/4034658/windows-10-update-kb4034658
JohnBusiness Consultant (Owner)Commented:
I am not sure. It should start showing update history after the Repair Install. All the ones I look at do.

What build are you on ?  My build (all machines) is V1709 Build 16299.192

Try running Windows Update (not Repair) and see if anything shows up.
RaminTechnical AdvisorCommented:
Resetting Windows Update components can be your next move:
https://support.microsoft.com/en-us/help/971058/how-do-i-reset-windows-update-components
sgleeAuthor Commented:
@John
Version: 1709  OS  OS Build 16299.125

C:\>ver
Microsoft Windows [Version 10.0.16299.125]
sgleeAuthor Commented:
Windows Update HistorySorry for the delay.
I checked this computer 3-4 weeks ago and finally saw Windows update history.
Since it has been a while since I was working on this computer, I am NOT 100% sure what solved the problem.
Maybe Fall Creators update solved the problem or a combination of other things.
Thanks for your help.
JohnBusiness Consultant (Owner)Commented:
Thanks for the update.
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