Every time Adobe Reader DC prints multiple copies (2, 3, 7, 14), it always prints 5 copies.

I can print multiple copies from Word, Excel, the Internet, without any issues. I've uninstalled and reinstalled Adobe Reader DC. I've Uninstalled Adobe Reader DC and deleted every Adobe folder I can find, restarted the computer, and reinstalled Adobe Reader DC and it still does it. I've created a new user account and printed a .pdf document from the old user and it still prints 5 copies whether I tell it to print 2 or 3 or 7. It will print 1 copy fine. I can print 1 copy 3 times and get my 3 copies but I cannot tell it to print 3 copies from Adobe Reader DC and get anything but 5 copies.
Tim GrierownerAsked:
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Tim GrierownerAuthor Commented:
I've uninstalled and reinstalled the Brother MFC-8750cdw printer - no change. I've ran a custom Malwarebytes scan with rootkit option - no infections. I've ran an sfc /scannow from cmd - no issues found. I've checked for Windows updates - I have not installed the .NET framework update.
JohnBusiness Consultant (Owner)Commented:
I have not installed the .NET framework update.   <-- Why?  No reason not to.

What operating system?

Make a new, test, Windows User Profile (Account). Log into the new Windows Account and test Adobe Printing.

What you describe does not happen to me and (so far as I know) to any client. I will check a couple of machines tomorrow.
did it ever work fine?  then do a system restore to such date
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Tim GrierownerAuthor Commented:
I haven't had the chance to install newest .NET framework - I didn't think it would be relevant to this issue - if I am wrong, please let me know that installing that update is how I will resolve this problem. The operating system is Windows 7 Pro. Yes, I created a new user profile and the problem persists. What I am describing has never happen to me or any of my clients before either, that's why I'm reaching out. Yes, it worked fine before. Yes, I've accomplished system restore to the earliest available with no change.
JohnBusiness Consultant (Owner)Commented:
First try .NET Framework.

Then, since other suggestions have not work and the problem affects all profiles, you need to do a Windows 7 Repair Install. For this you need the Windows 7 DVD or a working recovery partition. Here is a resource to help you.

Tim GrierownerAuthor Commented:
Thanks John Hurst. I'll try the .NET update. I was hoping not to have to reinstall the operating system but that may be the only option.
JohnBusiness Consultant (Owner)Commented:
Repair Install is NOT a reinstall - it is a repair and keeps everything. You should back up anyway but if the Repair works, it is less problem that full reinstall. If repair does not work, then back up and reinstall Windows 7 would be the remaining option.
try running sfc /scannow from an elevated command prompt
Tim GrierownerAuthor Commented:
The client actually found a strange fix for the issue. All of the above suggestions should have worked but since they didn't, we disabled collation by enabling "print directly to printer", restarting the system, and changing properties back to spooling. Strange, but it resolved the issue.

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Tim GrierownerAuthor Commented:
This worked in resolving the issue when other options should have but didn't.
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