wireless printer connection lost after update

i have a customer with a wireless hp printer.
it looses the connection with every update it seems
2 Questions :
-how to remake the connection easily
-can i set it so it won't loose the connection again ?
LVL 94
nobusAsked:
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JohnBusiness Consultant (Owner)Commented:
Give the printer a Static IP address on your network. The update may cause the printer not to see its address. Make it Static and your problems should go away.
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nobusAuthor Commented:
o k- can you post the steps plse?
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JohnBusiness Consultant (Owner)Commented:
You / customer needs to go the Printer Control Panel, Settings, Network and work through the IP address (and related networking settings) to change to Static IP
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nobusAuthor Commented:
no article available on how to do it on a HP 8710?
right now it is 192.168.1.2, and you probably want it to be 192.168.1.101
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JohnBusiness Consultant (Owner)Commented:
We have a number of 8600 series printers; I have an 8610 and I had an 8500. Settings were all the same.

Click on the panel, you see Copy, Fax, Scan.
Slide the panel to the left and see Setup.
Click on Setup.
Now go into Network Setup.

You can set Ethernet Settings, Wireless Settings and other. So this is where you want to be.

I hope you can set Static on Wireless. I definitely set Static on Ethernet.

Maybe consider setting it up on Ethernet (works better this way).
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nobusAuthor Commented:
John, i'll try your suggestion
i can't use ethernet, the client insists on wifi
but i looked up the wifi settings in the manual; found on pg 106
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JohnBusiness Consultant (Owner)Commented:
Thank you for the update.
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nobusAuthor Commented:
just one thing i'm not sure about :
when i change the ip adress, the printer will disappear.
what do i do to make the connection to the new adress? that is not said in the manual
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JohnBusiness Consultant (Owner)Commented:
When you change the Printer IP, you may need to reconnect the printer. If all goes well, do the following:

1. Change the Printer IP.
2. Turn the Printer OFF, and wait 10 seconds.
3. Turn the Printer ON.

Now, restart the computer(s) that use it and the WSD connection should find the new IP.
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