• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 27
  • Last Modified:

Exchange, outlook, voice mail

we need specific IVR recording to be played when the call reaches shared mail box which we have configured to voicemail. So is it possible to add the specific recording to specific shared mailbox?

I see  below steps but don't know where to do? do we have to do in outlook.

.      On the landing page, click the "Mail" link or select "Mail" from the list that appears when you click the grid icon in the top-left corner. 
2.      Click the Gear icon (top right) and select "Mail" under the "My app settings" subheading. 
3.      From the Options menu on the left, click "General." and note the "Voice Mail" section underneath it. 
4.      Expand the "Voice mail" menu. 
5.       Using the links available under Voice Mail, you can alter voice mail options including resetting your PIN and recording new greetings. 
1 Solution
Andy MInternal Systems ManagerCommented:
I think it's referencing Office 365 in those instructions (talking about the grid icons).

Should be able to do it from Webmail (on-site exchange or office 365 depending on what you use) - log onto the mailbox via webmail/OWA and then follow steps from 2 onwards.
pramod1Author Commented:
no it is on exchange 2010
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Creating Active Directory Users from a Text File

If your organization has a need to mass-create AD user accounts, watch this video to see how its done without the need for scripting or other unnecessary complexities.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now