shared mailbox

How to integrate shared mailbox with customer ticketing system
pramod1Asked:
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Alex Green3rd Line Server SupportCommented:
You're going to have to give us more information, what applications are you using, are they on-premise or cloud based? etc etc
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Jeff GloverSr. Systems AdministratorCommented:
Got to go with Alex on this one. It widely varies. Ours uses POP3 to grab emails and integrate them but the one we are going to will use IMAP. Also, please specify version of exchange just to be thorough.
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pramod1Author Commented:
exchange 2010
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Jeff GloverSr. Systems AdministratorCommented:
And which customer ticketing system?
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pramod1Author Commented:
THEY ARE ON PREMISE -service now, application uses IMAP
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pramod1Author Commented:
mailbox is set up , how to configure IMAP and SMPTP
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