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ShaneCCFlag for United States of America

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Importing Pictures into publisher 2016 from Online photos

Hello,  

I have a client who is using Publisher 2016. When we click on Insert> Online Pictures>,  we get the option for Bing Web Search and One Drive.

We select bing search, find the picture we want to insert  ( jpg, or png) and select insert. A convert to file dialog pops up. "Says convert file from" and has a list of formats. No matter what format I choose I get an message " an error occurred while importing this file."

 This feature works file for other users. I don't see any difference in their setup.
Avatar of Kyle Santos
Kyle Santos
Flag of United States of America image

Hi,

I am following up on your question.  Do you still need help?

If you solved the problem on your own, would you please post the solution here in case others have the same problem?

Regards,

Kyle Santos
Customer Relations
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