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Google Chrome won't load properly

After installing Chrome on this new PC with Windows 10, I get nothing but a blank screen, please see attached. I have done the following:

uninstalled and re-installed
ran the chrome removal tool
deleted the google folder from the user profile
ran CCleaner to repair the registry
Nothing has resolved this issue, any suggestions?
chrome.png
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jdff
Asked:
jdff
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1 Solution
 
JohnBusiness Consultant (Owner)Commented:
New PC does not usually = Run a registry cleaner.

Uninstall Chrome completely.

Open cmd.exe with Run as Administrator and run dism.exe /online /cleanup-image /restorehealth

Restart after this and install Chrome.  Does it install and run?

Also (blank screen):  Update BIOS, Chipset and Video drivers.
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jdffAuthor Commented:
it's about 3 months old, it won't uninstall. It hangs and all I can see is the chrome icon down below, and the chrome application never leaves the programs and features list.
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JohnBusiness Consultant (Owner)Commented:
Run DISM as suggested above, then try uninstalling Chrome, then run DISM again.
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JohnBusiness Consultant (Owner)Commented:
Also, if all the above does not work, run Windows 10 Repair Install and keep everything.

Go to the Media Creation Link

https://www.microsoft.com/en-us/software-download/windows10

Windows 10 is running, so click on the Download button (not Upgrade Button, select Open (Run) but NOT Save. Allow the program to run. Allow drivers to update. Then select Keep Everything.
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jdffAuthor Commented:
look at the screenshot, that is far as I go.
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JohnBusiness Consultant (Owner)Commented:
I did. That is why I say run DISM as the first way to fix and then Repair Install if that does not work.
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LesterJr. Network EngineerCommented:
I've experienced the same problem before.

All I did was rename the Default folder in C:\Users\Administrator\AppData\Local\Google\Chrome\User Data and Run the program in compatibility mode (right click chrome shortcut > properties >compatibility.)

If still doesn't work, try installing chrome on a different user profile or you can also run Adware cleaner or malwarebytes just to make sure your registry wasn't compromised.
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RaminTechnical AdvisorCommented:
1.Close out of all Google Chrome windows you might have open.
2.Navigate to the following location based on your operating system:
C:\Users\{your username}\AppData\Local\Google\Chrome\User Data
3.Rename the “Default” folder to “Default old“.
4.Open Google Chrome again and retest.

if that didn't help then uninstall Chrome using this Microsoft Tool, then reinstall it:
https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed
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jdffAuthor Commented:
When I run the Microsoft Tool, Chrome is not in the list. I just ran a windows installation repair and still have this problem.  not sure what to do at this point, have tried almost everything.
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JohnBusiness Consultant (Owner)Commented:
One suggestion was a different Windows User Profile (Account). So when you say you have tried everything (assuming you included this) and a repair install then really all you can do is complete back up and do a fresh install of Windows
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RaminTechnical AdvisorCommented:
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JohnBusiness Consultant (Owner)Commented:
You could also use Edge if you are entertaining alternative browsers.
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RaminTechnical AdvisorCommented:
Are you sure Chrome is not running in compatibility mode ?

Right click on Chrome and select properties, select compatibility,  male sure it's not working in compatibility mode.

Also try lower color.

1.png
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JohnBusiness Consultant (Owner)Commented:
Chrome installs by default in non-Compatibility Mode and any colour on a normal machine.
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RaminTechnical AdvisorCommented:
Changing some setting to run Chrome.exe sometimes can fix the issue. then you can change those setting back to the default state.
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jdffAuthor Commented:
I just found out that Chrome is actually working, when I move my mouse within the window it allows me to search and etc... but the window is completely blank as shown in my attachment, I'm not sure it there is theme/color configuration in Chrome. However, the uninstall part from programs and features still not working, which make me wonder about windows.
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RaminTechnical AdvisorCommented:
Did you try to run it in 256 color ?
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jdffAuthor Commented:
That option is disabled.
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JohnBusiness Consultant (Owner)Commented:
It would appear, since nothing has worked, that you must reinstall Windows.
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jdffAuthor Commented:
This is what was causing the issue. A stupid video extender adapter.
https://en.j5create.com/products/jua210
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JohnBusiness Consultant (Owner)Commented:
We asked you about driver in the first answer here. That is what you did.
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jdffAuthor Commented:
uninstalled the driver and everything worked.
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