After installing Chrome on this new PC with Windows 10, I get nothing but a blank screen, please see attached. I have done the following:
uninstalled and re-installed
ran the chrome removal tool
deleted the google folder from the user profile
ran CCleaner to repair the registry
Nothing has resolved this issue, any suggestions? chrome.png
GoogleChromeWeb Browsers
Last Comment
jdff
8/22/2022 - Mon
John
New PC does not usually = Run a registry cleaner.
Uninstall Chrome completely.
Open cmd.exe with Run as Administrator and run dism.exe /online /cleanup-image /restorehealth
Restart after this and install Chrome. Does it install and run?
Also (blank screen): Update BIOS, Chipset and Video drivers.
jdff
ASKER
it's about 3 months old, it won't uninstall. It hangs and all I can see is the chrome icon down below, and the chrome application never leaves the programs and features list.
John
Run DISM as suggested above, then try uninstalling Chrome, then run DISM again.
Windows 10 is running, so click on the Download button (not Upgrade Button, select Open (Run) but NOT Save. Allow the program to run. Allow drivers to update. Then select Keep Everything.
jdff
ASKER
look at the screenshot, that is far as I go.
John
I did. That is why I say run DISM as the first way to fix and then Repair Install if that does not work.
All I did was rename the Default folder in C:\Users\Administrator\AppData\Local\Google\Chrome\User Data and Run the program in compatibility mode (right click chrome shortcut > properties >compatibility.)
If still doesn't work, try installing chrome on a different user profile or you can also run Adware cleaner or malwarebytes just to make sure your registry wasn't compromised.
Ramin
1.Close out of all Google Chrome windows you might have open.
2.Navigate to the following location based on your operating system: C:\Users\{your username}\AppData\Local\Google\Chrome\User Data 3.Rename the “Default” folder to “Default old“.
4.Open Google Chrome again and retest.
When I run the Microsoft Tool, Chrome is not in the list. I just ran a windows installation repair and still have this problem. not sure what to do at this point, have tried almost everything.
One suggestion was a different Windows User Profile (Account). So when you say you have tried everything (assuming you included this) and a repair install then really all you can do is complete back up and do a fresh install of Windows
I just found out that Chrome is actually working, when I move my mouse within the window it allows me to search and etc... but the window is completely blank as shown in my attachment, I'm not sure it there is theme/color configuration in Chrome. However, the uninstall part from programs and features still not working, which make me wonder about windows.
Uninstall Chrome completely.
Open cmd.exe with Run as Administrator and run dism.exe /online /cleanup-image /restorehealth
Restart after this and install Chrome. Does it install and run?
Also (blank screen): Update BIOS, Chipset and Video drivers.