Windows crashes to the blue screen at each start up.

Windows 10 Home, version 1703, build 15063.877

I have tried to upgrade to 1709 and it keeps failing.

This is an asus Q552U notebook. It originally came with 1 TB SATA HD and was replaced with a 500gig SSD. It seems like that may be the culprit as start up always goes to the blue screen where I just click continue and it works.

My main issue is to be able to restart the computer normally and secondary to be able to upgrade windows 10 1709.

At first I thought it may be the nvidia driver and I have downloaded that from the Asus site and reinstalled with no change.

Below are the critical errors.

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Microsoft-Windows-Kernel-EventTracing" Guid="{B675EC37-BDB6-4648-BC92-F3FDC74D3CA2}" />
  <EventID>2</EventID>
  <Version>0</Version>
  <Level>2</Level>
  <Task>2</Task>
  <Opcode>12</Opcode>
  <Keywords>0x8000000000000010</Keywords>
  <TimeCreated SystemTime="2018-01-25T05:30:01.693624900Z" />
  <EventRecordID>113</EventRecordID>
  <Correlation />
  <Execution ProcessID="6604" ThreadID="6608" />
  <Channel>Microsoft-Windows-Kernel-EventTracing/Admin</Channel>
  <Computer>SSF-Laptop</Computer>
  <Security UserID="S-1-5-18" />
  </System>
- <EventData>
  <Data Name="SessionName">Microsoft.Windows.Remediation</Data>
  <Data Name="FileName" />
  <Data Name="ErrorCode">3221225525</Data>
  <Data Name="LoggingMode">268460034</Data>
  </EventData>
  </Event>

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="WcesComm" />
  <EventID Qualifiers="49152">2</EventID>
  <Level>2</Level>
  <Task>0</Task>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2018-01-25T05:31:56.448324300Z" />
  <EventRecordID>520201</EventRecordID>
  <Channel>Application</Channel>
  <Computer>SSF-Laptop</Computer>
  <Security />
  </System>
- <EventData>
  <Data>CreateSemaphore(0x80070005)</Data>
  </EventData>
  </Event>

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Microsoft-Windows-AppModel-Runtime" Guid="{F1EF270A-0D32-4352-BA52-DBAB41E1D859}" />
  <EventID>37</EventID>
  <Version>0</Version>
  <Level>2</Level>
  <Task>0</Task>
  <Opcode>0</Opcode>
  <Keywords>0x2000000000000002</Keywords>
  <TimeCreated SystemTime="2018-01-25T05:29:53.180686200Z" />
  <EventRecordID>2986</EventRecordID>
  <Correlation ActivityID="{83388253-959D-0002-7582-38839D95D301}" />
  <Execution ProcessID="764" ThreadID="688" />
  <Channel>Microsoft-Windows-AppModel-Runtime/Admin</Channel>
  <Computer>SSF-Laptop</Computer>
  <Security UserID="S-1-5-18" />
  </System>
- <EventData>
  <Data Name="ErrorCode">2147942583</Data>
  </EventData>
  </Event>

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
  <EventID Qualifiers="49152">7000</EventID>
  <Version>0</Version>
  <Level>2</Level>
  <Task>0</Task>
  <Opcode>0</Opcode>
  <Keywords>0x8080000000000000</Keywords>
  <TimeCreated SystemTime="2018-01-25T05:29:53.435759000Z" />
  <EventRecordID>116128</EventRecordID>
  <Correlation />
  <Execution ProcessID="768" ThreadID="1208" />
  <Channel>System</Channel>
  <Computer>SSF-Laptop</Computer>
  <Security />
  </System>
- <EventData>
  <Data Name="param1">CldFlt</Data>
  <Data Name="param2">%%50</Data>
  <Binary>43006C00640046006C0074000000</Binary>
  </EventData>
  </Event>

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />
  <EventID Qualifiers="0">10010</EventID>
  <Version>0</Version>
  <Level>2</Level>
  <Task>0</Task>
  <Opcode>0</Opcode>
  <Keywords>0x8080000000000000</Keywords>
  <TimeCreated SystemTime="2018-01-25T05:32:32.347288100Z" />
  <EventRecordID>116164</EventRecordID>
  <Correlation />
  <Execution ProcessID="988" ThreadID="272" />
  <Channel>System</Channel>
  <Computer>SSF-Laptop</Computer>
  <Security UserID="S-1-5-21-2998742859-2584329956-1465312073-1001" />
  </System>
- <EventData>
  <Data Name="param1">{373E19B5-76AA-46D5-93A9-2E39A99B39B2}</Data>
  </EventData>
  </Event>

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />
  <EventID Qualifiers="0">10016</EventID>
  <Version>0</Version>
  <Level>2</Level>
  <Task>0</Task>
  <Opcode>0</Opcode>
  <Keywords>0x8080000000000000</Keywords>
  <TimeCreated SystemTime="2018-01-25T05:30:15.663927300Z" />
  <EventRecordID>116155</EventRecordID>
  <Correlation />
  <Execution ProcessID="988" ThreadID="5508" />
  <Channel>System</Channel>
  <Computer>SSF-Laptop</Computer>
  <Security UserID="S-1-5-19" />
  </System>
- <EventData>
  <Data Name="param1">application-specific</Data>
  <Data Name="param2">Local</Data>
  <Data Name="param3">Activation</Data>
  <Data Name="param4">{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}</Data>
  <Data Name="param5">{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}</Data>
  <Data Name="param6">NT AUTHORITY</Data>
  <Data Name="param7">LOCAL SERVICE</Data>
  <Data Name="param8">S-1-5-19</Data>
  <Data Name="param9">LocalHost (Using LRPC)</Data>
  <Data Name="param10">Unavailable</Data>
  <Data Name="param11">Unavailable</Data>
  </EventData>
  </Event>

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LVL 55
Scott Fell, EE MVEDeveloper & EE ModeratorAsked:
Who is Participating?
 
Davis McCarnOwnerCommented:
Scott,
For over fifteen years now, whenever I do "fresh" installs, I always choose the advanced disk options and delete every partition on the drive, letting Windoze create what it wants when I click Next.  When bootkits were rampant, I would also shut down the PC (power off) after deleting just so no ugly code remained memory resident.
Especially with Windows 10, there is no point in preserving anything that was on the disk excepting data files which should have been copied to an external device, anyway.
You would not believe how many thousands of times I have seen messed up partitions or boot code completely flummox attempts at reinstallation.  Did you delete the partitions on the Sandisk?
1
 
McKnifeCommented:
Hi.

> start up always goes to the blue screen
Name the blue screen message, please
Also upload the file C:\$Windows.~BT\Sources\panther\setuperr.log
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von AxlSystem AdministratorCommented:
0
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Hello ThereSystem AdministratorCommented:
It might be caused by third party application... Have you installed any recently? If yes, uninstall it and see if the issue persists.

I suggest you to enter Safe Mode with minimal requirments. Also use Diagnostic startup and then Selective startup with no option selected when booting. (msconfig option...) If the issue disappears, it's a sign that OS, software or drivers are corrupted.

Faulty HDD might cause this too. I suggest you to test your RAM na HDD (quick scan and then deep scan). I you see any errors you should consider replacing it.

Also disable "Fast Startup" in the shutdown options of the Power Options menu.
Start -> Settings -> System then select Power & Sleep and scroll to the bottom and pick Additional Power settings, this opens the Power Options menu. Now select "Choose what the power buttons do" and then "Change settings that are currently unavailable". Scroll to the bottom and under Shutdown Settings untick "Turn on fast startup (recommended)".

Reset BIOS to its defaults.
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Hello ThereSystem AdministratorCommented:
Open cmd.exe with Run as Administrator and run dism.exe /online /cleanup-image /restorehealth

If you still have problems:
Go to the Media Creation Link: https://www.microsoft.com/en-us/software-download/windows10
Click on the Download thi tool button choose Open, not Save and run the program. Choose Keep Everything option.
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RaminTechnical AdvisorCommented:
Did you try System Restore.

 Force your computer to go to System Recovery Mode. Windows 10 asks you to select an option. Choose Troubleshoot.
  Then, on the Troubleshoot screen, select Advanced options. On the Advanced options screen, choose System Restore, select a date prior to the problem.
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Hello ThereSystem AdministratorCommented:
Run CMD as admin:
>DISM.exe /Online /Cleanup-image /Scanhealth
>DISM.exe /online /cleanup-image /restorehealth
>sfc /scannow
If this will not help...

 You can reset you PC: Settings -> Update and Security ->Recovery -> Reset this PC -> in my case I had to choose "Remove Everything (Just remove my files)" option, but you can try it with "Keep My Files" first.
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Hello ThereSystem AdministratorCommented:
Also try this if nothing above helps.
Press shift +  Restart.  After your PC restarts to the Choose an option screen, select "Advanced options" and then "Troubleshoot". Select "Advanced options" and then select "Command Prompt". Then type:
bootrec /fixMBR
bootrec /Fixboot
bootrec /rebuildBCD
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Scott Fell, EE MVEDeveloper & EE ModeratorAuthor Commented:
McKnife -  upload the file C:\$Windows.~BT\Sources\panther\setuperr.log

2018-01-24 18:53:57, Error                 MOUPG  SetupManager: Requesting WINDLP priority: [0x2]...
2018-01-24 18:55:24, Error                 MOUPG  CDlpActionImpl<class CDlpErrorImpl<class CDlpObjectInternalImpl<class CUnknownImpl<class IMoSetupDlpAction> > > >::Suspend(1066): Result = 0xC1800104
2018-01-24 18:55:24, Error                 MOUPG  CSetupManager::ExecutePreDownloadMode(7314): Result = 0x800705BB
2018-01-24 18:55:24, Error                 MOUPG  CSetupManager::ExecuteDownlevelMode(338): Result = 0x800705BB
2018-01-24 18:55:24, Error                 MOUPG  CSetupManager::Execute(236): Result = 0x800705BB
2018-01-24 18:55:24, Error                 MOUPG  CSetupHost::Execute(375): Result = 0x800705BB
2018-01-24 18:55:25, Error                 MOUPG  SetupManager: Requesting WINDLP priority: [0x2]...
2018-01-24 18:55:25, Error                 MOUPG  CSetupManager::CopyDynamicUpdateFiles(2622): Result = 0x80070020[gle=0x00000020]

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McKnifeCommented:
That's not the whole file.
What about the bluescreen message?

What I can say so far after these few lines: please retry with dynamic update unchecked
(setup command: setup.exe /auto upgrade /dynamicupdate disable)
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Scott Fell, EE MVEDeveloper & EE ModeratorAuthor Commented:
That was the file when I opened it?

The blue screen sequence is

Prepare for automatic repair (black asus screen)
Then it goes to the blue, Choose your keyboard layout screen
Finally blue Choose an Option (Continue, Use a device, Troubleshoot, Turn off your PC)

I have tried troubleshoot and no help.  If I choose Continue, I get to my login screen.
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Scott Fell, EE MVEDeveloper & EE ModeratorAuthor Commented:
von Axl - I think I have tried a clean boot but will read through that link in more detail
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Scott Fell, EE MVEDeveloper & EE ModeratorAuthor Commented:
> Faulty HDD might cause this too.

They are SanDisk Ultra II SSD.  San disk has sent me 2 replacements because the first two crashed.  I have use Samsung SSD's in 6 other computers with no problem.  It may be the SanDisk drive.
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McKnifeCommented:
Shortest error log I have ever seen. Ok, try the command i wrote down.
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Hello ThereSystem AdministratorCommented:
If you enter Safe Mode... does it happen too?
If yes, bootrec repair commands might help you.
Have you reinstalled the OS recently?
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nobusCommented:
check if there is a dmp file in window\minidumps, and attach it here
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Jackie ManCommented:
https://www.experts-exchange.com/articles/31108/Resetting-a-Windows-10-PC-turned-into-a-Nightmare-from-Audio-Problem.html

Download and install Autoruns to do troubleshooting.

Besides, you need to disable Nvidia GPU in Device Manager before you try to run 1709 update.
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Scott Fell, EE MVEDeveloper & EE ModeratorAuthor Commented:
McKnife -  try the command i wrote down.

If I run that in an elevated command prompt I get, 'setup' is not recognized as an internal or external command, operable program or batch file.

If I run it using the run command I am brought to C:\Windows\System32\setup

I have not read through everything here yet and need to leave for a while. I will check back in the next couple of hours. Thank you!
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nobusCommented:
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Jackie ManCommented:
Before you try another 1709 update, uninstall any antivirus / Internet security software and your Nvidia device driver and restart computer without update.
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Scott Fell, EE MVEDeveloper & EE ModeratorAuthor Commented:
Hello There - Turn on fast startup unchecked , yes that was done
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McKnifeCommented:
Scott, if your setup disk is x:, use
x:\setup.exe...
You forgot the drive letter.
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von AxlSystem AdministratorCommented:
When doing Win upgrade first upgrade Bios. And disable AV as already suggested...
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nobusCommented:
did you test the san drives yet ?
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Scott Fell, EE MVEDeveloper & EE ModeratorAuthor Commented:
> did you test the sn drives yet ?

I don't think I have tried all the suggestions yet. I will be back at this shortly.
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nobusCommented:
ok - take your time
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Scott Fell, EE MVEDeveloper & EE ModeratorAuthor Commented:
Here is where I am at:

  • Reinstalled nvidia.
  • Downloaded the latest firmware from Sandisk updated.
  • Untick "Turn on fast startup (recommended)".
  • DISM.exe /Online /Cleanup-image /Scanhealth
  • DISM.exe /online /cleanup-image /restorehealth
  • sfc /scannow
  • wmic:root\cli (see below)
wmic:root\cli>diskdrive
Availability  BytesPerSector  Capabilities  CapabilityDescriptions                 Caption                 CompressionMethod  ConfigManagerErrorCode  ConfigManagerUserConfig  CreationClassName  DefaultBlockSize  Description  DeviceID            ErrorCleared  ErrorDescription  ErrorMethodology  FirmwareRevision  Index  InstallDate  InterfaceType  LastErrorCode  Manufacturer            MaxBlockSize  MaxMediaSize  MediaLoaded  MediaType              MinBlockSize  Model                   Name                NeedsCleaning  NumberOfMediaSupported  Partitions  PNPDeviceID                                                    PowerManagementCapabilities  PowerManagementSupported  SCSIBus  SCSILogicalUnit  SCSIPort  SCSITargetId  SectorsPerTrack  SerialNumber  Signature  Size          Status  StatusInfo  SystemCreationClassName  SystemName  TotalCylinders  TotalHeads  TotalSectors  TotalTracks  TracksPerCylinder
              512             {3, 4}        {"Random Access", "Supports Writing"}  SanDisk Ultra II 480GB                     0                       FALSE                    Win32_DiskDrive                      Disk drive   \\.\PHYSICALDRIVE0                                                    X41100RL          0                   IDE                           (Standard disk drives)                              TRUE         Fixed hard disk media                SanDisk Ultra II 480GB  \\.\PHYSICALDRIVE0                                         3           SCSI\DISK&VEN_SANDISK&PROD_ULTRA_II_480GB\4&29A23F83&0&000000                                                         0        0                0         0             63               160710804760             480101368320  OK                  Win32_ComputerSystem     SSF-LAPTOP  58369           255         937697985     14884095     255

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After all that, reboot and setupact.log and setuperr.log attached.
setupact.log
setuperr.log
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Scott Fell, EE MVEDeveloper & EE ModeratorAuthor Commented:
Tried turning off windows defender and Nvidia - no dice.
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McKnifeCommented:
Did you try the syntax I provided? Still your errorlog shows a notice about dynamic upgrade being tried, that's why I ask. Your first tries with the syntax, as noted before, were missing the drive letter prior to setup.exe.
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Scott Fell, EE MVEDeveloper & EE ModeratorAuthor Commented:
> Did you try the syntax I provided

Is there a way to get there manually?  The issue I have is there is no setup disc and the recovery was on a separate partition on the original drive. I can hook that old drive up via usb?  Otherwise, I'm not sure how to disable dynamicupdate.
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McKnifeCommented:
The media creation tool can download a setup ISO file for you. Do that, double click the downloaded file, it mounts and you'll have a drive, say x:, with setup.exe on it. Now launch
x:\setup.exe /auto upgrade /dynamicupdate disable

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Scott Fell, EE MVEDeveloper & EE ModeratorAuthor Commented:
I will give it a try!  I am in slow internet connection area now and I may not get to it right away.
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McKnifeCommented:
Yes, it's 4 GB.
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Scott Fell, EE MVEDeveloper & EE ModeratorAuthor Commented:
lol, but it wants to download to make the usb...  Today I am at about 1Mbs+
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McKnifeCommented:
You can choose to download an iso file, look closely.
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Scott Fell, EE MVEDeveloper & EE ModeratorAuthor Commented:
Still same error screens.  The 2nd log is before I turned off some more services.  The 3rd is after turning off.
setuperr.2.log
setuperr.3.log
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nobusCommented:
did you have time to test the san drives yet ?
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Scott Fell, EE MVEDeveloper & EE ModeratorAuthor Commented:
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Davis McCarnOwnerCommented:
First, I'd like to chime in and say that I have seen several PC's that, for whatever reason, were stuck at 1703 (and some even older) with the fix that has worked for me being to use the Windows Upgrade tool which is a separate download.
But; befeore we even try to get 1709, we had better fix the boot problem which is not related to the upgrade and may cause greater problems if it isn't fixed first.
So, how did Windows 10 get onto the SSD and what was the make and model of the original 1TB hard disk drive?
Is that drive still available?
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Scott Fell, EE MVEDeveloper & EE ModeratorAuthor Commented:
Still have the original HD.  

HGST 1TB 5400rpm model 5k10000-1000 and I have a USB dongle to access it.  (Very slow)

I think I originally used EaseUse to clone the hard drive.  I have gone through several SSD drives and on this one I may have done a clean install of windows 10.  

For what it is worth, after the issues I have had with SanDisk, I was able to switch out a half dozen other computers to SSD's using a Samsung drive without issue.
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Philip ElderTechnical Architect - HA/Compute/StorageCommented:
There is an issue with the December Win10 update that causes Inaccessible_Boot_Device. Was that update applied prior to the 1709 attempt?

Boot from a bootable USB with WinPE and head into WinPE.

Y: = the \Windows partition (check for your letter designation)
Z: = the bootable USB flash drive

CMD
MkDir Z:\_Logs
DISM /Image:X:\ Get-Packages >Z:\_Logs\DISM1.TXT (I just order them 1, 2, 3, ETC)
NotePad Z:\_Logs\DISM1.TXT

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Look for "Installing" or "Pending Install"

Use the following to _remove_ those updates:

DISM /Image:X:\ /Remove-Package /PackageName:Package_for_RollupFix~31bf3856ad364e35~amd64~~16299.192.1.9 /NoRestart /ScratchDir:Z:\_Logs

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Repeat for each instance and before trying a restart.

Could you post the initial DISM list please?
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Davis McCarnOwnerCommented:
If you did a "clean install", you should never have gotten the boot problem unless some other incompatible software or driver caused it.  Did that start right after you booted the SSD in the PC?
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Scott Fell, EE MVEDeveloper & EE ModeratorAuthor Commented:
I am working on it. The problem is the location I am at through the weekend has very slow internet and it may take the better part of the day to finish downloading/installing.
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Scott Fell, EE MVEDeveloper & EE ModeratorAuthor Commented:
> Did that start right after you booted the SSD in the PC

I don't remember. I have just been living with this because it has been very time consuming.  I don't mind trying on clean install on Monday.
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nobusCommented:
sorry scott - i can't find it where you said you tested them -the link just reopens the whole Q
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McKnifeCommented:
Scott, your logfile setuperr.3.log shows the dynamicupdate error again - did you forget to use the switch I gave you? setuperr.2.log does not show that.
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Scott Fell, EE MVEDeveloper & EE ModeratorAuthor Commented:
Sorry nobus, it's the crazy way EE has url querystrings and bookmarks.  This is the post https://www.experts-exchange.com/questions/29080228/Windows-crashes-to-the-blue-screen-at-each-start-up.html#a42446907

McKnife, if I have to reset it each time, that would be the answer. I didn't reset it on that last try.
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nobusCommented:
Scott - i see still no sign of diagnostics having been run - sorry
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Scott Fell, EE MVEDeveloper & EE ModeratorAuthor Commented:
>  logfile setuperr.3.log shows the dynamicupdate error again

Going at it one more time.  I have it starting now. On the way out and will check back in 5 to 6 hours.

Then if same issue, trying Phil's.
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Scott Fell, EE MVEDeveloper & EE ModeratorAuthor Commented:
setuperr4.log
setuperr4.log
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McKnifeCommented:
I'd give up and reinstall.
One last try would be to uninstall each and any unnecessary software on your machine and then try again.
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Scott Fell, EE MVEDeveloper & EE ModeratorAuthor Commented:
I am going for the clean install and see what happens.
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Scott Fell, EE MVEDeveloper & EE ModeratorAuthor Commented:
Apparently that failed too.

At this point, I think it is time to order a Samsung HD and then #7 target shot to SanDisk
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Scott Fell, EE MVEDeveloper & EE ModeratorAuthor Commented:
>  Did you delete the partitions on the Sandisk?

No, I just selected the do not save anything feature.  I have had issues from the beginning with SanDisk. The first two I had to replace within a month.  I will give it one more go though before breaking out the heavy artillery.
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nobusCommented:
seems a possible hardware problem to me
best test ram AND disk
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Scott Fell, EE MVEDeveloper & EE ModeratorAuthor Commented:
Thank you all for covering everything under the sun.

At some point there there is a trade off of time trying preserve files vs starting completely over and reinstalling everything and that is where I am now.
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Scott Fell, EE MVEDeveloper & EE ModeratorAuthor Commented:
As it turns out, the model number is not compatible with 1709 per calls to MS and Asus.  I don't have time right now, but I do want to see if upgrading using the original hard drive will work.
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