Stuck in "Getting Windows ready Dont Turn off your computer" loop -

Tried anything and everything in safe mode etc.  I can see/access data on drive via safe mode command prompt.  Did various recommended safemode options to repair, rebooted also  with different safe mode options and now luck.  any ideas how to get past the loop?  I have allowed it to sit for 8 hours to try and finish the loop.  No luck.


I restored the system from backup and the loop problem is still there.  Will not end and all the data is there but it now has the drives changed.  There is an X drive with system files on it and an a D drive with user created files etc.  

Hardware is HP desktop
Windows 7.
Ross CoppageAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Hello ThereSystem AdministratorCommented:
How long did you wait?
1 hour? 5 hours? 24 hours?

How did this happen? Did you try to install any updates? If yes -> go to C:\Windows\SoftwareDistribution and delete all you can. Run Disk Cleanup. Uninstall recently installed updates.
0
fred hakimRetired ITCommented:
You say its windows 7, but the message sounds like windows 10.   Assuming the PC is supposed to be Windows 7  it sounds like its done an auto upgrade to Windows 10.  What follows assumes the PC was Windows 7 last time it worked and is in fact attempting the windows 10 update.    

Where do you to be? Windows 7 or Windows 10?  

Since this also happens after restoring from your backup, then the process had obviously already started before you took the last backup.  

To get back to windows 7 the easiest method is to restore an older backup, then update the data from the most current backup.  Or you could try reinstalling Windows 7, then restoring data and additional software.  

To get to windows 10, download the windows installation tool (appropriate to the version of windows).  If possible make sure the PC has network connectivity, in case Windows needs to find any drivers not on the install media.  First try to install selecting the keep my files and programs option.   If that fails, then try doing a clean install (the keep nothing selections).  If that also fails, then the PC may not be compatible.  If the clean install works, then restore your data from the most current backup and reinstall any additional software.  

On the other hand, if this is in fact Windows 7, then you may have trouble with windows update.  If you can get it to boot from safe mode, then follow "THESE INSTRUCTIONS" that attempt to resolve windows 7 update issues.  

Or If this was Windows 10, then follow "THESE INSTRUCTIONS" that attempt to resolve windows 10 update issues
1
RaminTechnical AdvisorCommented:
I'm agree with @Fred.  your computer has started a Windows 10 upgrade process but it failed or you interrupted the upgrade process.
0
Determine the Perfect Price for Your IT Services

Do you wonder if your IT business is truly profitable or if you should raise your prices? Learn how to calculate your overhead burden with our free interactive tool and use it to determine the right price for your IT services. Download your free eBook now!

nobusCommented:
in safe mode - try running sfc scannow from an elevated command prompt

in such cases i start by testing ram and disk - to be sure about the basics
i use the UBCD for this :
Hardware diagnostic CD    UBCD
---------------------------------------------------
go to the download page, scroll down to the mirror section, and  click on a mirror to start the download
Download the UBCD and make the cd   <<==on a WORKING PC, and boot the problem PC from it
Here 2 links, one to the general site, and a direct link to the download

since the downloaded file is an ISO file, eg ubcd527.iso - so you need to use an ISO burning tool
if you don't have that software, install cdburnerXP : http://cdburnerxp.se/

If you want also the Ram tested - run memtest86+ at least 1 full pass,  - you should have NO errors!
direct download :  http://www.memtest.org/
 
For disk Diagnostics run the disk diag for your disk brand (eg seagate diag for seagate drive)  from the HDD section -  long or advanced diag !  (runs at least for30 minutes)

http://www.ultimatebootcd.com/      

**  you can make a bootable cd - or bootable usb stick
*** note *** for SSD drives  use the tool from the manufacturer, like intel 's toolbox :
https://downloadcenter.intel.com/download/18455/Intel-Solid-State-Drive-Toolbox

for completeness -here's how i handle disk problems : http://www.experts-exchange.com/Storage/Hard_Drives/A_3000-The-bad-hard-disk-problem.html

==>>****in order to be able to  boot from CD or usb - you may have to disable secure boot in the bios
0
Hello ThereSystem AdministratorCommented:
MS says what to do:
If your Windows Update client is already broken, use a running Windows installation as the repair source, or use a Windows side-by-side folder from a network share or from a removable media, such as the Windows DVD, as the source of the files. To do this, run the following command instead:

DISM.exe /Online /Cleanup-Image /RestoreHealth /Source:C:\RepairSource\Windows /LimitAccess

Note: Replace the C:\RepairSource\Windows placeholder with the location of your repair source. For more information about using the DISM tool to repair Windows, reference Repair a Windows Image.

Type the following command and press Enter. It may take several minutes for the command operation to be completed.
sfc /scannow
Close the command prompt, and then run Windows Update again.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Ross CoppageAuthor Commented:
Thank you!
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Operating Systems

From novice to tech pro — start learning today.