Black Screen After Boot

Looking at a friend's Toshiba NB205 and when I start it up, I get the Toshiba screen followed by the Windows screen and then it goes black with only the mouse pointer visible. Hitting Ctrl+Alt+Delete doesn't bring anything up. I booted it into safe mode but get the same result. Any thoughts on why the screen won't come up? This is running Windows 7.

Thanks.
itgolferAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

RaminTechnical AdvisorCommented:
1. Turn your computer off by pressing and holding down the power button.
2. Detach everything from USB ports.
3. Unplug AC adapter and  remove the battery.
4. Connect any USB power consumer like your phone to laptop's USB port.
5. Press and hold the power button for 60 seconds.
6. Plug your AC adapter to laptop and boot normally.
7. if it worked then turn it off and Replace the battery.

                                                                               * * * * *

If above steps didn't work then proceed with re-seating the RAM modules, remove them all then place one of them back. now turn the laptop on and test. do the same with other modules.

If the laptop is on but there's still no display on the screen, connect an external monitor to HDMI / VGA port and see if you'll get any display on that monitor.

Try a different AC adapter with the same voltage and see if it will boot up normally.

If all suggestions failed then probably Motherboard has an hardware issue and if it's still under warranty apply for a repair.
0
nobusCommented:
if it boots to safe mode - try a system restore to a date it was ok, or uninstall the latest updates
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
itgolferAuthor Commented:
Ended up getting into the Repair Options and did a System Restore. Everything seems fine now. Thanks.
0
nobusCommented:
and thank you for feedback!
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows OS

From novice to tech pro — start learning today.