IT Helpdesk

Good day,

Is there a free or reasonable Helpdesk ticketing software out there?
IBSITAsked:
Who is Participating?
 
ste5anSenior DeveloperCommented:
Take a look at the free version of OTRS.
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IBSITAuthor Commented:
Is there a specific one you recoommend.
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Lee W, MVPTechnology and Business Process AdvisorCommented:
Spiceworks.

Or google Open Source Ticket system.

Or check out this list (found by googling Open Source Ticket System) https://www.predictiveanalyticstoday.com/top-free-open-source-helpdesk-software/ which includes 41 options that have free versions, including some that are open source, like RT, OTRS, and others.
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ste5anSenior DeveloperCommented:
The free version: OTRS free.
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Lee W, MVPTechnology and Business Process AdvisorCommented:
It's hard to recommend a specific one because your requirements and my requirements may be (likely are) different.  They all have similarities and major differences from one another or they wouldn't exist.  Honestly, I don't like RT, OTRS seemed tough to implement... Spiceworks was easy but I've never gotten more than a lukewarm feeling from the SpiceWorks product... I ended up writing my own - which I'm still not thrilled with.  All of them have to be liked by SOMEONE or they wouldn't still be under development.
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ste5anSenior DeveloperCommented:
OTRS seemed tough to implement...
That's true to some point, but it is a pretty capable beast ;)
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ste5anSenior DeveloperCommented:
btw, what user group do you want to manage with it?

There are some simple to install and customizable bugtrackers like mantisbt.org.
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IBSITAuthor Commented:
@ ste5an, I have a IT Helpdesk to manage and few technicians.  The Reporting aspect is a major plus for me..
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