• Status: Solved
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Blue Screen Error - Debugging

Good afternoon.  I am having an issue with a computer running Windows 7 with the specific error:

Problem signature:

Problem Event Name:                         BlueScreen

OS Version:                                          6.1.7601.2.1.0.256.48

Locale ID:                                             1033

Additional information about the problem:

BCCode:                                               9f

BCP1:                                                    0000000000000003

BCP2:                                                    FFFFFA803672A7D0

BCP3:                                                    FFFFF800048073D8

BCP4:                                                    FFFFFA8032910870

OS Version:                                          6_1_7601

Service Pack:                                       1_0

Product:                                               256_1

Files that help describe the problem:

C:\Windows\Minidump\012518-13322-01.dmp

C:\Users\xxxx\AppData\Local\Temp\WER-953696-0.sysdata.xml

The files are attached.  I attempted to use a BlueScreenView on the dmp file and came up with DRIVER_POWER_STATE_FAILURE caused by the ntoskrnl.exe driver.  After reviewing online though, it appears the debugging can go deeper than that.  Any help is appreciated, I have uploaded the error files.  I'm just looking to narrow down the driver in question.

Thank you.
012518-13322-01.dmp
WER-953696-0.sysdata.xml
0
jeremy22
Asked:
jeremy22
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2 Solutions
 
Dean ChafeeIT/InfoSec ManagerCommented:
I would suggest you download WINDBG and have your dump file analyzed... a very helpful utility:

https://developer.microsoft.com/en-us/windows/hardware/download-windbg
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RaminTechnical AdvisorCommented:
Your dmp file indicates iusb3hub.sys issue.

Download and install a newer version of the Intel USB 3.0 driver and also check for other chipset update for your dell precision 7510.

2.png
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jeremy22Author Commented:
Thank you for the descriptive and useful help.  Hopefully this will help resolve this users very sporadic issue.
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RaminTechnical AdvisorCommented:
You're welcome.
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nobusCommented:
if it's not solved yet, why accept it already?
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jeremy22Author Commented:
This is all the information I was asking for at this point in time.  The issue affected the user once every 6 months or so, will be hard to report back on whether it is still failing.
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RaminTechnical AdvisorCommented:
That error has clearly mentioned in that .dmp (WinDbg) file and if you search  "iusb3hub.sys and Blue screen" you will assist to update / reinstall that driver.
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nobusCommented:
tx for feedback
Ramin, i'm not doubting your solution, i only asked why it was so quickly accepted; when not solved
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