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Outllook 2010 cannot connect to Exchange

I have tried many times to connect using the instructions on the exchange website. I have been using outlook 2010 for many years without a problem. I reinstalled Windows 7 and Office 2010 Prof and now cannot reinstall the exchange server. The standard errors are "the action cannot be completed. The name cannot be matched to a name in the address list" and "The connection to Microsoft Exchange cannot unavailable. Outlook must be online or connected to complete this action."

I have included two files, one with the instructions and the second with screenshots of what I have done and what error pop-ups that keep showing. (actual Setup).The Domain help-desk cannot help me.

Thanks.
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Outlook-2010-Configuration-Instructi.pdf
Actual-Setup.pdf
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CC10
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CC10
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1 Solution
 
Pete LongTechnical ConsultantCommented:
In your second PDF, you say "Back to the first page" and click next.

Nope: At that point click Check Name - the trick here is to get the username to UNDERLINE, if it does not something is wrong, either the server name is wrong, or the connection type is wrong, (and Im assuming you are logged on as 'info"?)

What version of Exchange are you running, Outlook 2010 only works with 2016 if its fully patched?
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CC10Author Commented:
Hello Pete,

thanks for getting back so quickly. I have tried the Check name many times and get the pop-up where I give in my password and then the following error message: "The name cannot be resolved. The name cannot be matched to a name in the address list."

I don't know the version of Exchange. All I know is that I installed office 365 on trial with outlook 2016. That didn't work either and then they told me that the domain is not compatible with Outlook 2016, so I had to uninstall everything and revert back to Outlook 2010. The Exchange is called mail2web.com

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Hello ThereSystem AdministratorCommented:
Check if your Exchange Server and DC have synced yet...
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Hello ThereSystem AdministratorCommented:
This issue typically occurs when the user account is not associated with a mailbox or when it has been manually configured to be hidden from the Global Address List. Lack of Active Directory permissions to certain objects or issues with the Exchange Recipient Update Service are also common causes.

Check if these ports are allowed:
6001 (TCP)
50636 (TCP)
53 (TCP/UDP)
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CC10Author Commented:
Hi there, sorry I don't know how to check the ports
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Hello ThereSystem AdministratorCommented:
Open Firewall -> Advanced Settings
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CC10Author Commented:
Hi,

I added new inbound and outbound rules for outlook which allow every connection with every protocol type.

Beforehand I still got the "unable to connect errors", which have disappeared now.
The prolem now is, that "The name cannot be matched to a name in the address list" although it clearly is the right user account.

Interestingly I can connect to just the mail service with POP. Personally I think its a server side problem, could that be right?
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Hello ThereSystem AdministratorCommented:
Please mark all helpful post that led to resolution.
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CC10Author Commented:
Hello,

i do not wish to deny any points to the expert who started to help me. I spent over one week trying to solve the problem with many "experts" from Mumbai advising me to reinvent the wheel several times. in the end, I have upgraded to Microsoft 365 with all its own unique problems.

Therefore, I am no longer in the position to resolve the problem.

I thank all persons involved for their time.

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