asked on

Outllook 2010 cannot connect to Exchange

I have tried many times to connect using the instructions on the exchange website. I have been using outlook 2010 for many years without a problem. I reinstalled Windows 7 and Office 2010 Prof and now cannot reinstall the exchange server. The standard errors are "the action cannot be completed. The name cannot be matched to a name in the address list" and "The connection to Microsoft Exchange cannot unavailable. Outlook must be online or connected to complete this action."

I have included two files, one with the instructions and the second with screenshots of what I have done and what error pop-ups that keep showing. (actual Setup).The Domain help-desk cannot help me.

Thanks.
CC
Outlook-2010-Configuration-Instructi.pdf
Actual-Setup.pdf

Pete Long

In your second PDF, you say "Back to the first page" and click next.

Nope: At that point click Check Name - the trick here is to get the username to UNDERLINE, if it does not something is wrong, either the server name is wrong, or the connection type is wrong, (and Im assuming you are logged on as 'info"?)

What version of Exchange are you running, Outlook 2010 only works with 2016 if its fully patched?

CC10

ASKER

Hello Pete,

thanks for getting back so quickly. I have tried the Check name many times and get the pop-up where I give in my password and then the following error message: "The name cannot be resolved. The name cannot be matched to a name in the address list."

I don't know the version of Exchange. All I know is that I installed office 365 on trial with outlook 2016. That didn't work either and then they told me that the domain is not compatible with Outlook 2016, so I had to uninstall everything and revert back to Outlook 2010. The Exchange is called mail2web.com

CC

Hello There

Check if your Exchange Server and DC have synced yet...

Hello There

This issue typically occurs when the user account is not associated with a mailbox or when it has been manually configured to be hidden from the Global Address List. Lack of Active Directory permissions to certain objects or issues with the Exchange Recipient Update Service are also common causes.

Check if these ports are allowed:
6001 (TCP)
50636 (TCP)
53 (TCP/UDP)

CC10

ASKER

Hi there, sorry I don't know how to check the ports

Hello There

Open Firewall -> Advanced Settings

CC10

ASKER

Hi,

I added new inbound and outbound rules for outlook which allow every connection with every protocol type.

Beforehand I still got the "unable to connect errors", which have disappeared now.
The prolem now is, that "The name cannot be matched to a name in the address list" although it clearly is the right user account.

Interestingly I can connect to just the mail service with POP. Personally I think its a server side problem, could that be right?

Hello There

Please mark all helpful post that led to resolution.

ASKER CERTIFIED SOLUTION

CC10

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial