user name on share folder are wrong

Hi

we have a file server on windows 2012 standard edition 64bit.  when i open an file that is some one else is openning.  it does not show the correct person that has the file open on the client side.   On server on the share folder access i can see the file being open by the correct person.  how do i correct the problem so when when domain users access the file they can see correctly who is really has the file/s open?

Thanks in advance.  

john
JohnAsked:
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Jose Gabriel Ortega CEE Solution Guide - CEO Faru Bonon ITCommented:
Operating system shares aren't meant to be a "Document Control System" for that exists other technologies like Sharepoint, where you can even have versioning of the files, know's who exactly have it open, and also allow's to work several people on the same file.

Using windows sharing system to check whos connected to a particular file won't work as expected because it's not meant to get a file by 2 people at the same time like google docs allows you or SharePoint, so it's not a bug or something you can fix, what you can do is to get a CMS or SharePoint to manage your document libraries.

I mean if personA saves the file, while personB has it open and then personB saves it, all that it did personA will be lost.
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JohnAuthor Commented:
noted and Thank you for your prompt response.   Files server work by default has only one person has read and write.  when a second person and after opens the same file it is only read.  this is notify when you open the file is only read file.  how do I let the user know who is the write and read person with out me going the server.  Currently it will notify the user who is using the file but it is not the correct person.  only by going to the server I can find out who is the real person that has the file open as read and write.

best regards

John
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Hello ThereSystem AdministratorCommented:
Well, I suggest you to delete TEMP file of your document on the user's computer whose name shows up in a pop-up window. Just running Disk Cleanup should solve it.
If you need further explanation, visit this link.

   This behaviour may occur if Word determines that the owner file for the document already exists. This may occur if one or more of the following conditions are true:

        Word previously quit improperly and, therefore, did not delete the owner file. -or-
        A second instance of Word is running in the background with the document already open. -or-
        The document is shared over a network, and another user has it open.

To resolve this issue, first confirm that another user on the network does not have the document open. If the document is in use, open the document as read-only. If it is not in use, quit all instances of Word, and then remove the owner file. To do so, follow these steps.
A) Quit all instances of Word. To do so, follow these steps:
1. Save all your work, and then quit all programs.
2. Press CTRL+ALT+DELETE to open the Windows Security dialog box.
3. Click Task Manager, and then click the Processes tab.
4. Click Winword.exe, and then click End Process.
5. In the Task Manager Warning dialog box, click Yes. If you receive a message that states that the program is not responding, click End Now. 6. Repeat steps d and e for each occurrence of Winword.exe.
7. On the File menu, click Exit Task Manager.
B) Start Windows Explorer, and then browse to the folder that contains the document file that you tried to open when you received the error message.
C) Delete the owner file.
The owner file is located in the same folder as the document that you tried to open. The owner file name uses the following convention: It begins with a tilde (~), followed by a dollar sign ($), followed by the remainder of the document file name. The file name extension is .doc. For example, the owner file for Document.doc is named ~$cument.doc.
D) Start Word. If Word asks you whether you want to load the changes that were made to the Global or Normal template, click No.
E) Open your document.
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