Start menu does not work - wIndows 10 Pro
Please provide approach to fix this error. This error started after an windows update on the 24/01/2018 as shown below:
I have tried the following commands to no avail:
1. SFC /SCANNOW . It reports error stating Windows Resource Protection found corrupt files but was unable to fix some of them
2. I tried running the DISM /Online /Cleanup-Image /RestoreHealth but it reports error 87 the restorehealth option is not recognized.
3. I run Windows 10 troubleshooter, but still menu does not work and if I run sfc again still reports errors
I notice that my start menu is gone in the AppData location and that some programs like Office do not work and even I cannot repair. I run
I would like your help on what needs to be done to fix the start menu and whether a Windows 10 repair could fix it.The latter is a last resort as It will force me to reinstall all my programs.
REgards,
MAS
P.S. I can still access the task bar but some shortcuts are missing and some programs do not work at all.
I have tried the following commands to no avail:
1. SFC /SCANNOW . It reports error stating Windows Resource Protection found corrupt files but was unable to fix some of them
2. I tried running the DISM /Online /Cleanup-Image /RestoreHealth but it reports error 87 the restorehealth option is not recognized.
3. I run Windows 10 troubleshooter, but still menu does not work and if I run sfc again still reports errors
I notice that my start menu is gone in the AppData location and that some programs like Office do not work and even I cannot repair. I run
I would like your help on what needs to be done to fix the start menu and whether a Windows 10 repair could fix it.The latter is a last resort as It will force me to reinstall all my programs.
REgards,
MAS
P.S. I can still access the task bar but some shortcuts are missing and some programs do not work at all.
SOLUTION
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Test another profile as suggested.
Otherwise the best option is to run non-destructive OS repair (point 7)
Otherwise the best option is to run non-destructive OS repair (point 7)
Please let us know if a new Windows User Profile (Account) works.
If not, then in answer to your question, a Windows 10 Repair Install should work. Keep Everything. I have done this numerous times.
If not, then in answer to your question, a Windows 10 Repair Install should work. Keep Everything. I have done this numerous times.
ASKER
Thank you for you replies.
It seems like that I willhave to go for option 7 or 8 as the new user still hase the same issue.
What is the difference between 7 and 8?
At 8. What is the difference between Keep everything and remove files?
From the point of view of keeping installed programs and drivers.
Note:I just want to make sure I get all driver info/install program list before proceeding. I already backup all my files just in case.
It seems like that I willhave to go for option 7 or 8 as the new user still hase the same issue.
What is the difference between 7 and 8?
At 8. What is the difference between Keep everything and remove files?
From the point of view of keeping installed programs and drivers.
Note:I just want to make sure I get all driver info/install program list before proceeding. I already backup all my files just in case.
With number 7 you can keep all your programs, Drivers, applications, Windows settings and almost everything if only you select Keep Personal Files and Apps when you reached to that menu.
If you don't select that option, Windows will reinstall from beginning and you have to install all programs, Drivers and almost everything.
With number 8 and selecting "Keep my files" Windows will keep
Files in your user profile folder
Subfolders that you've created in System drive (C:)
and will erase all your other data. Other files which are not saved also will move to the C:\Windows.old directory. you can recover files from this directory.
With number 8 and selecting "Remove files and clean the drive" Windows will erase everything.
If you don't select that option, Windows will reinstall from beginning and you have to install all programs, Drivers and almost everything.
With number 8 and selecting "Keep my files" Windows will keep
Files in your user profile folder
Subfolders that you've created in System drive (C:)
and will erase all your other data. Other files which are not saved also will move to the C:\Windows.old directory. you can recover files from this directory.
With number 8 and selecting "Remove files and clean the drive" Windows will erase everything.
did you reboot the pc ? it often helps
So the exhaustive list was tried but no feedback on the simple test with a new user profile? That is the first thing one should do.
ASKER
Neither 7 or 8 option works. If I tried 8 but it has the error described in this link: (also see log file)
https://www.easeus.com/todo-backup-resource/there-was-a-problem-resetting-your-pc.html
I am a bit reluctant to execute Method 1 in case the laptop can not restart again, unless somebody tested it works from M$ sources.
Method 2 does not work because the windows 10 media creation failed with this error
I am seriously considering using the ISO file and do a clean install.
setuperr.log
https://www.easeus.com/todo-backup-resource/there-was-a-problem-resetting-your-pc.html
I am a bit reluctant to execute Method 1 in case the laptop can not restart again, unless somebody tested it works from M$ sources.
Method 2 does not work because the windows 10 media creation failed with this error
I am seriously considering using the ISO file and do a clean install.
setuperr.log
And you tried to use another user profile? Please be so kind to answer that. If you need help with setting up a test user, just say.
SOLUTION
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it can be hardware problems - run ram and disk diagnostics plse!
SOLUTION
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ASKER CERTIFIED SOLUTION
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Please keep us posted
can also be a bad SSD
ASKER
Replaced HD and reinstall Windows 10
Found better solution here : https://www.easeus.com/todo-backup-resource/there-was-a-problem-resetting-your-pc.html
Create another user with admin rights and login with that new user, let's see if shows start menu or not?
also go to https://www.easeus.com/pc-transfer/how-to-fix-windows-10-start-menu-critical-error.html
and download startmenu troubleshooter