Exchange 2016 contacts missing email


We have an Exchange 2016 system on CU7 that is having an odd issue.  When we create a mail contact, the email address does not fill in (see image 1).  You can see the field is filled in on the contact (image 2).  I am guessing this has something to do with the arbitration mailboxes but I think they are all good (image 3).

For these 'problem' contacts, we are unable to forward email to them due to this. Not sure where to look at this point - any ideas?


Image 1inamge-1.JPG
Image 2 image-2.JPG
image 3 image-3.JPG
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viktor grantExchange ServersCommented:

Could you check if the contact is created in Active Directory users and computers?

Do you see the  contact?

dasmail2000Author Commented:
Good thought - they are being created in AD and the Email property is blank.
You can check if properties from ADSI edit if those properties are stamped
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dasmail2000Author Commented:
ADSIEdit shows ProxyAddress as <notset> and TargetAddress as being set to the email address ( in my test contact).
viktor grantExchange ServersCommented:

If you edit the property email property in AD.

Check after you are able to forward email.


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viktor grantExchange ServersCommented:
No more replies from the author but the issue seems to be solved
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