• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 106
  • Last Modified:

Windows updates and graphics

Newbie Question here.
Before recent update was running successfully (long time). Windows 10 and dual monitors.
Since recent update.
MS insists I can only run basic graphics (1 chunky display monitor)
Any attempt to automatically or manually restore or replace the graphics driver.
Computer has a good laughs - sticks the metaphorical finger up.
Blue screens if I lucky.
Or simply crashes.

Not new to trashing and reinstalling the OS to get past issues like this.
But surely there must be a straight forward way of saying to the PC.
Hey, it worked perfectly well before - why not now?

Have tried various methods of rolling back out of the update.
Rolling back to previous driver.
Uninstalling and re-installing
Windows driver update
3rd Party driver tools
Replacing the driver with on from a similar machine.

Win 10 Version 109 (OS Build 16299. 192)
Graphics: Displays - Microsoft Basic Display Driver (but we know that)
Graphics Hardware: Intel(R) Q45/Q43 Chipset -WDDM 1.1 (standard on board)

I am looking for ideas - that do not involve a total re-spray ...... ;¬))
0
gavin_d
Asked:
gavin_d
  • 5
  • 4
  • 2
  • +3
5 Solutions
 
JohnBusiness Consultant (Owner)Commented:
How old is this computer?  I cannot find a Windows 10 driver for this Intel device.

Did you try updating both BIOS and Chipset?  Then install the driver again.
0
 
McKnifeCommented:
Read out the hard ware ID of "Microsoft Basic Display adapter" in device manager, please, and quote it.
0
 
RaminTechnical AdvisorCommented:
You didn't mentioned if you had tried System Restore so I suggest it.

Restore the PC to the state before that problem with system restore :

Open the Start menu and click on the Power button.
Then, while keeping the Shift key pressed, click on Restart.
Then, Windows 10 reboots and asks you to select an option. Choose Troubleshoot.
Then, on the Troubleshoot screen, select Advanced options.
On the Advanced options screen, choose System Restore, select a date prior to that issue.

if system restore fixed the issue then we can discuses later about how to stop updating your Display Driver by Windows Update in future.
0
Keep up with what's happening at Experts Exchange!

Sign up to receive Decoded, a new monthly digest with product updates, feature release info, continuing education opportunities, and more.

 
JohnBusiness Consultant (Owner)Commented:
If the Intel Device is compatible, it will install itself. Go to Device Manage, Display, and uninstall the Device.

Close out, restart and see if the driver comes back.
0
 
Obaid ur RehmanTechnical and Operations ManagerCommented:
Try to use Windows 7 driver from here: https://downloadcenter.intel.com/product/81511/Graphics-Drivers-for-Intel-Q45-Express-Chipset

Also use windows update and see if it suggests any driver in optional updates.
0
 
JohnBusiness Consultant (Owner)Commented:
Windows 7 drivers rarely ever work in Windows 10
0
 
nobusCommented:
probably the  system was updated from another OS- right?  i've seen this before, working after the upgrade
first upate after it - it installs other drivers - and boom!
never found a way out, other than fresh install
0
 
gavin_dAuthor Commented:
Ok....this is very strange.....
I did reply to this thread - but do not see the entry/reply.
I ad indicated at that time that I would not be getting back to this till tonight Friday.

John.
computer is 6 + years old and was up-cycled from Win7
All relevant BIOS and Chipset drivers were updated.
And system "presumed" fully functioning appeared to be up till this update.
Device Manager - uninstalled and reinstalled - system starts and graphics and second monitor come to life for 1 to 2 seconds then system crashes.

Ramin.
System restored to date(s) prior to update.
Again - system starts and graphics and second monitor comes to life for 1 to 2 seconds then system blue screens.

Obaid.
Am exploring (again) driver versions from your link - thanks - not been successful. Yet.

Nobus.
I do indeed suspect that this will be "one of these inexplicable things" -worked - then stopped.

McKnife.
Device PCI\VEN_8086&DEV_2E12&SUBSYS_3034103C&REV_03\3&33fd14ca&0&10 requires further installation.

On the upside......
I got a £5.00 USB to VGA and plugged the second monitor into this....it is working from it.
Just the graphics on the main monitor to fix.

Everyone - thank you for your patience..
0
 
JohnBusiness Consultant (Owner)Commented:
It is likely the computer is too old to keep up with Windows 10 as it upgrades every 6 months
0
 
gavin_dAuthor Commented:
Hi John,

This may be true.

I have a surfacePro3 which regularly crashes / blue screens every week or so when new updates are published - even when I defer the updates - MS still insists that they must be installed on shutdown
Also happens regularly to my HP EliteBook 850.........which came with Win10Pro preinstalled.


I have now found that the second monitor (with the cheap USB) is returning a 1280 x 1024..
Which is better than it was before.
I have resigned my self to live with the monitor issue. Will demote this PC to be a small server.
And promote my Dell Precision M4500 to a docked solution which will drive an additional x 2 external monitors.

I will now close off this ticket - before I nagged again by the moderators for not replying in 10 minutes.... ;¬))
0
 
gavin_dAuthor Commented:
All - my thanks for all your invaluable assistance. All contributed to my at least getting a workaround / temporary solution
0
 
JohnBusiness Consultant (Owner)Commented:
You are very welcome. Look at the other computer and make sure you do not have older legacy software installed. That may help. Also make sure BIOS, Chipset, Video and drivers are up to date.
0
 
nobusCommented:
Gavin, tx for feedback
if i may suggest for your next questions to post the pc or motherboard model?  it Always helps to have a bit more detail
0
 
gavin_dAuthor Commented:
Very good point yes....think a full spec interrogation would provide a better baseline
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Cloud Class® Course: SQL Server Core 2016

This course will introduce you to SQL Server Core 2016, as well as teach you about SSMS, data tools, installation, server configuration, using Management Studio, and writing and executing queries.

  • 5
  • 4
  • 2
  • +3
Tackle projects and never again get stuck behind a technical roadblock.
Join Now