Windows updates and graphics
Newbie Question here.
Before recent update was running successfully (long time). Windows 10 and dual monitors.
Since recent update.
MS insists I can only run basic graphics (1 chunky display monitor)
Any attempt to automatically or manually restore or replace the graphics driver.
Computer has a good laughs - sticks the metaphorical finger up.
Blue screens if I lucky.
Or simply crashes.
Not new to trashing and reinstalling the OS to get past issues like this.
But surely there must be a straight forward way of saying to the PC.
Hey, it worked perfectly well before - why not now?
Have tried various methods of rolling back out of the update.
Rolling back to previous driver.
Uninstalling and re-installing
Windows driver update
3rd Party driver tools
Replacing the driver with on from a similar machine.
Win 10 Version 109 (OS Build 16299. 192)
Graphics: Displays - Microsoft Basic Display Driver (but we know that)
Graphics Hardware: Intel(R) Q45/Q43 Chipset -WDDM 1.1 (standard on board)
I am looking for ideas - that do not involve a total re-spray ...... ;¬))
Before recent update was running successfully (long time). Windows 10 and dual monitors.
Since recent update.
MS insists I can only run basic graphics (1 chunky display monitor)
Any attempt to automatically or manually restore or replace the graphics driver.
Computer has a good laughs - sticks the metaphorical finger up.
Blue screens if I lucky.
Or simply crashes.
Not new to trashing and reinstalling the OS to get past issues like this.
But surely there must be a straight forward way of saying to the PC.
Hey, it worked perfectly well before - why not now?
Have tried various methods of rolling back out of the update.
Rolling back to previous driver.
Uninstalling and re-installing
Windows driver update
3rd Party driver tools
Replacing the driver with on from a similar machine.
Win 10 Version 109 (OS Build 16299. 192)
Graphics: Displays - Microsoft Basic Display Driver (but we know that)
Graphics Hardware: Intel(R) Q45/Q43 Chipset -WDDM 1.1 (standard on board)
I am looking for ideas - that do not involve a total re-spray ...... ;¬))
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
If the Intel Device is compatible, it will install itself. Go to Device Manage, Display, and uninstall the Device.
Close out, restart and see if the driver comes back.
Close out, restart and see if the driver comes back.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Windows 7 drivers rarely ever work in Windows 10
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
Ok....this is very strange.....
I did reply to this thread - but do not see the entry/reply.
I ad indicated at that time that I would not be getting back to this till tonight Friday.
John.
computer is 6 + years old and was up-cycled from Win7
All relevant BIOS and Chipset drivers were updated.
And system "presumed" fully functioning appeared to be up till this update.
Device Manager - uninstalled and reinstalled - system starts and graphics and second monitor come to life for 1 to 2 seconds then system crashes.
Ramin.
System restored to date(s) prior to update.
Again - system starts and graphics and second monitor comes to life for 1 to 2 seconds then system blue screens.
Obaid.
Am exploring (again) driver versions from your link - thanks - not been successful. Yet.
Nobus.
I do indeed suspect that this will be "one of these inexplicable things" -worked - then stopped.
McKnife.
Device PCI\VEN_8086&DEV_2E12&SUBS
On the upside......
I got a £5.00 USB to VGA and plugged the second monitor into this....it is working from it.
Just the graphics on the main monitor to fix.
Everyone - thank you for your patience..
I did reply to this thread - but do not see the entry/reply.
I ad indicated at that time that I would not be getting back to this till tonight Friday.
John.
computer is 6 + years old and was up-cycled from Win7
All relevant BIOS and Chipset drivers were updated.
And system "presumed" fully functioning appeared to be up till this update.
Device Manager - uninstalled and reinstalled - system starts and graphics and second monitor come to life for 1 to 2 seconds then system crashes.
Ramin.
System restored to date(s) prior to update.
Again - system starts and graphics and second monitor comes to life for 1 to 2 seconds then system blue screens.
Obaid.
Am exploring (again) driver versions from your link - thanks - not been successful. Yet.
Nobus.
I do indeed suspect that this will be "one of these inexplicable things" -worked - then stopped.
McKnife.
Device PCI\VEN_8086&DEV_2E12&SUBS
On the upside......
I got a £5.00 USB to VGA and plugged the second monitor into this....it is working from it.
Just the graphics on the main monitor to fix.
Everyone - thank you for your patience..
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
Hi John,
This may be true.
I have a surfacePro3 which regularly crashes / blue screens every week or so when new updates are published - even when I defer the updates - MS still insists that they must be installed on shutdown
Also happens regularly to my HP EliteBook 850.........which came with Win10Pro preinstalled.
I have now found that the second monitor (with the cheap USB) is returning a 1280 x 1024..
Which is better than it was before.
I have resigned my self to live with the monitor issue. Will demote this PC to be a small server.
And promote my Dell Precision M4500 to a docked solution which will drive an additional x 2 external monitors.
I will now close off this ticket - before I nagged again by the moderators for not replying in 10 minutes.... ;¬))
This may be true.
I have a surfacePro3 which regularly crashes / blue screens every week or so when new updates are published - even when I defer the updates - MS still insists that they must be installed on shutdown
Also happens regularly to my HP EliteBook 850.........which came with Win10Pro preinstalled.
I have now found that the second monitor (with the cheap USB) is returning a 1280 x 1024..
Which is better than it was before.
I have resigned my self to live with the monitor issue. Will demote this PC to be a small server.
And promote my Dell Precision M4500 to a docked solution which will drive an additional x 2 external monitors.
I will now close off this ticket - before I nagged again by the moderators for not replying in 10 minutes.... ;¬))
ASKER
All - my thanks for all your invaluable assistance. All contributed to my at least getting a workaround / temporary solution
You are very welcome. Look at the other computer and make sure you do not have older legacy software installed. That may help. Also make sure BIOS, Chipset, Video and drivers are up to date.
Gavin, tx for feedback
if i may suggest for your next questions to post the pc or motherboard model? it Always helps to have a bit more detail
if i may suggest for your next questions to post the pc or motherboard model? it Always helps to have a bit more detail
ASKER
Very good point yes....think a full spec interrogation would provide a better baseline
Did you try updating both BIOS and Chipset? Then install the driver again.