• Status: Solved
  • Priority: High
  • Security: Public
  • Views: 75
  • Last Modified:

Windows 10 Blue Screen of Death minidump analysis request

012418-30484-01.dmpGreetings wise wizards of EE:

I'm helping a friend with a Dell XPS desktop PC, running Windows 10. He has been occasionally experiencing the dreaded Blue Screen of Death for about a year, but it is appearing more frequently of late.

I checked his video driver (he has a Radeon dedicated video card) and it was up to date. I also air-dusted his machine, as the processor fan heat sink had accumulated a moderate amount of dust, which was causing his fan to run fairly frequently. His machine appeared in otherwise good health, with no obvious Internet threats.

Attached to this question a few of the most recent mnidump files that I copied from his C:\Windows\Minidump folder, that were generated by the BSOD. I now request an analysis of the minidump files, to learn what is causing the BSOD. Though I am grateful for any response, I specifically request an analysis of the minidumps, rather than just general maintenance & security advance, so I can tackle the solution directly.

Many thanks indeed,

Zovoth
012218-43125-01.dmp
011118-46093-01.dmp
0
zovoth
Asked:
zovoth
2 Solutions
 
JohnBusiness Consultant (Owner)Commented:
It shows
ntoskrnl.exe      ntoskrnl.exe+703a9      fffff800`02a5d000      fffff800`0304300

without a specific bug check. Try updating all drivers, but two other things:

1. Root Kit virus:   Try TDSS Killer to look for this.
2. Run memtest86.exe to scan for memory errors.
0
 
RaminTechnical AdvisorCommented:
One of your dmp files points to mfeaack.sys.  it is related to McAfee Antivirus.  so I suggest to uninstall,  check for Blue Screen, then reinstall it or check for a new version.

BIOS_DATE:  10/26/2009
  // you have to update BIOS

Also updating all Drivers as suggested above from dell website, specifically Intel drivers is a wise move.

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an interrupt request level (IRQL) that is too high.  This is usually caused by drivers using improper addresses.

Unknown_Image ( PAGE_NOT_ZERO )

Above errors indicates that this error can be caused by a faulty driver or bad RAM address so checking RAM Modules (one by one) if other suggestions didn't help can be your next move.
0
 
Obaid ur RehmanTechnical and Operations ManagerCommented:
I have experienced same issue several times without warning. Sometimes it even appears after simple shut down. Only on Windows 10 then I chose to downgrade to Win 8.1 because Windows 10 would not let me repair or reset.

Looking forward to the corrective measures!
0
Cloud Class® Course: CompTIA Cloud+

The CompTIA Cloud+ Basic training course will teach you about cloud concepts and models, data storage, networking, and network infrastructure.

 
zovothAuthor Commented:
Greetings Ramin and John Hurst:

Many thanks for your rapid reply, and for analyzing the minidump files. Ramin, this machine does indeed have McAfee installed, so I am going to uninstall and switch to Windows Defender. I did check to see if the video driver needed updating (it did not) but I did not check for the BIOS or chipset drivers. I will tackle them as well.

I've never run a memory check before... I will reseat the modules and look into that as well.

Many thanks for your help and take care,

Zovoth
1
 
JohnBusiness Consultant (Owner)Commented:
You are very welcome and I was happy to help.
0
 
RaminTechnical AdvisorCommented:
You're welcome and I'm glad that we could help.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now