Windows 10 Blue Screen of Death minidump analysis request
012418-30484-01.dmpGreetings wise wizards of EE:
I'm helping a friend with a Dell XPS desktop PC, running Windows 10. He has been occasionally experiencing the dreaded Blue Screen of Death for about a year, but it is appearing more frequently of late.
I checked his video driver (he has a Radeon dedicated video card) and it was up to date. I also air-dusted his machine, as the processor fan heat sink had accumulated a moderate amount of dust, which was causing his fan to run fairly frequently. His machine appeared in otherwise good health, with no obvious Internet threats.
Attached to this question a few of the most recent mnidump files that I copied from his C:\Windows\Minidump folder, that were generated by the BSOD. I now request an analysis of the minidump files, to learn what is causing the BSOD. Though I am grateful for any response, I specifically request an analysis of the minidumps, rather than just general maintenance & security advance, so I can tackle the solution directly.
Many thanks indeed,
Zovoth
012218-43125-01.dmp
011118-46093-01.dmp
I'm helping a friend with a Dell XPS desktop PC, running Windows 10. He has been occasionally experiencing the dreaded Blue Screen of Death for about a year, but it is appearing more frequently of late.
I checked his video driver (he has a Radeon dedicated video card) and it was up to date. I also air-dusted his machine, as the processor fan heat sink had accumulated a moderate amount of dust, which was causing his fan to run fairly frequently. His machine appeared in otherwise good health, with no obvious Internet threats.
Attached to this question a few of the most recent mnidump files that I copied from his C:\Windows\Minidump folder, that were generated by the BSOD. I now request an analysis of the minidump files, to learn what is causing the BSOD. Though I am grateful for any response, I specifically request an analysis of the minidumps, rather than just general maintenance & security advance, so I can tackle the solution directly.
Many thanks indeed,
Zovoth
012218-43125-01.dmp
011118-46093-01.dmp
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ASKER
Greetings Ramin and John Hurst:
Many thanks for your rapid reply, and for analyzing the minidump files. Ramin, this machine does indeed have McAfee installed, so I am going to uninstall and switch to Windows Defender. I did check to see if the video driver needed updating (it did not) but I did not check for the BIOS or chipset drivers. I will tackle them as well.
I've never run a memory check before... I will reseat the modules and look into that as well.
Many thanks for your help and take care,
Zovoth
Many thanks for your rapid reply, and for analyzing the minidump files. Ramin, this machine does indeed have McAfee installed, so I am going to uninstall and switch to Windows Defender. I did check to see if the video driver needed updating (it did not) but I did not check for the BIOS or chipset drivers. I will tackle them as well.
I've never run a memory check before... I will reseat the modules and look into that as well.
Many thanks for your help and take care,
Zovoth
You are very welcome and I was happy to help.
You're welcome and I'm glad that we could help.
Looking forward to the corrective measures!