So we have a few users in a small business and there is an admin@..... email address.
One user uses Admin all day as their primary inbox and sends and recieves emails from this mailbox.
Then we have another user who also likes to go through the admin emails and see whats going on. So we have added the Admin mailbox to that users Outlook, but now there has been multiple issues where this user is reading unread admin emails and then not re-marking them as unread then admin user overlooks the email/doesnt reply.
I know its a very simple task to just click unread after reading the email but these users are not very computer literate and are not very receptive to change. So they have approached us for a solution and I am unsure of the best way to achieve this.
I suppose making an admin2 mailbox and creating a rule to copying all emails into it is one way. I feel like this is a bit of a messy setup and will bloat the database.
Any suggestions on how best to achieve this?
Exchange 2010 and Outlook 2016.