Hello i am working on a laptop with windows 7. The owner told me that after she installed some Microsoft Updates every time she try to type and email in AOL the pointer( the cursor) jumps all over the screen.
I found 398 viruses in that laptop and removed them . i did a throughout clean up and install all the remaining updates. I also protected that laptop with a Norton antivirus. the issue persist.
She is using an external USB wireless mouse. The problem persist even when she uses the mouse pad in the laptop.
Before she installed the updates she said it was working great. one more piece of info. she is not using AOL desktop. she just use the link. She open any browser she goes to AOL and she logs in.
Any idea what I should look next to avoid this jumping cursor ?