No access to Windows System Protection

A customer's PC is getting very slow after being switched on for some hours.
Seems to be some kind of disk issue....
When going into System Protection, most selections are greyed out and not available (see attached screenshot)
Don't know if this is causing the slowdown, but it doesn't look right.

Have checked (and fixed) the disk for errors (chkdsk).
Uninstalled un-needed applications. User has administrator privileges.

Any suggestions how to get this system protection up and running again?

Thanks
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Olaf BerliAsked:
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nobusCommented:
could even be a low bios battery  - - check it the cr2032 model should read 3 V min
i Always run a ram and disk test, to be sure about the basics - btw chkdsk is NOT a disk diagnostic, it checks the file system
i use the UBCD for this  :
Hardware diagnostic CD    UBCD
---------------------------------------------------
go to the download page, scroll down to the mirror section, and  click on a mirror to start the download
Download the UBCD and make the cd   <<==on a WORKING PC, and boot the problem PC from it
Here 2 links, one to the general site, and a direct link to the download

since the downloaded file is an ISO file, eg ubcd527.iso - so you need to use an ISO burning tool
if you don't have that software, install cdburnerXP : http://cdburnerxp.se/

If you want also the Ram tested - run memtest86+ at least 1 full pass,  - you should have NO errors!
direct download :  http://www.memtest.org/
 
For disk Diagnostics run the disk diag for your disk brand (eg seagate diag for seagate drive)  from the HDD section -  long or advanced diag !  (runs at least for30 minutes)

http://www.ultimatebootcd.com/      

**  you can make a bootable cd - or bootable usb stick
*** note *** for SSD drives  use the tool from the manufacturer, like intel 's toolbox :
https://downloadcenter.intel.com/download/18455/Intel-Solid-State-Drive-Toolbox

for completeness -here's how i handle disk problems : http://www.experts-exchange.com/Storage/Hard_Drives/A_3000-The-bad-hard-disk-problem.html

==>>****in order to be able to  boot from CD or usb - you may have to disable secure boot in the bios
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EirmanChief Operations ManagerCommented:
This worked for someone on SevenForums.com
There is probably a value in the registry called .....
DisableConfig" at HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows NT\SystemRestore
Open regedit, browse to that key, and if the "DisableConfig" value exists, delete it and reboot the PC. You should get your System Restore tab back after doing this.

Also read this

Another Possible Solution (Disabled by System Administrator or Group Policy)
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Olaf BerliAuthor Commented:
Thanks for the suggestions.

Eirman: Checked registry. OK. Also checked the policies - ok.

nobus: Checked hard drive and ram. Seems ok. Also made a disk image (using Acronis), vut new disk had same problem.
Bios battery: 3.3V.

Also tried to run as Administrator, but same problem.
There is also an error message popping up when the System Protection is started. It reads something like (translated from Norwegian):

An unexpected error occured on the properties page:
System restore discovered an error. Try to run System Restore again (0x81000203)
Close properties and try again

Checked this error code and found a suggestion to check the Volume Shadow Copy service. Wasn't running, but error still after it was set to Automatic and Running.
There was also another suggestion to check a service called System Restore. Can't find this on the Win7 PC.

Any more ideas??
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nobusCommented:
dir you run sfc. scannow yet?  from elevated command prompt
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Olaf BerliAuthor Commented:
Did now. - command prompt as Administrator
                   sfc /scannow

Nothing found.
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nobusCommented:
then a repair install or system restore are the options left imo
try a system restore to a date it was ok first
http://www.sevenforums.com/tutorials/3413-repair-install.html
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Olaf BerliAuthor Commented:
Thanks again.

Two problems doing this.....
1. Due to the System Protection problem that I'm trrying to solve, the only restore points are very old (more than 2 years).
2. Doing a repair is risky, because it may reset settings that is needed by installed software.

Feel like telling the customer to live with the slow PC or buy a new one...  Will probably cost less than pay me for working a lot on the old one....
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nobusCommented:
if you don't want either one - you can speed up the pc by installing an SSD
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Olaf BerliAuthor Commented:
nobus - Thanks for your help!!

Found what to do after looking more closely at task manager. Found that AVG Internet protection and AVG Optimizer used a lot of processor time and a lot of disk IO.
Customer agreed to remove Internet protection and replace it with Security Essentials. This made the PC a lot faster.
I then decided to also remove the AVG Optimizer. Got even more speed - and the System Protection started working normally again.
Don't understand why the optimizer should have any influence on system protection, but it obviously had....

Thanks again for your time and help!
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Olaf BerliAuthor Commented:
Thanks again for all feedback !!!
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nobusCommented:
well imo  there are no benifits fram any "optimiser" or "pc speed up" tools -  they even tend to make things worse
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Olaf BerliAuthor Commented:
Agree
:-)
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