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No access to Windows System Protection

A customer's PC is getting very slow after being switched on for some hours.
Seems to be some kind of disk issue....
When going into System Protection, most selections are greyed out and not available (see attached screenshot)
Don't know if this is causing the slowdown, but it doesn't look right.

Have checked (and fixed) the disk for errors (chkdsk).
Uninstalled un-needed applications. User has administrator privileges.

Any suggestions how to get this system protection up and running again?

Thanks
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SOLUTION

Eirman

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nobus

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Olaf Berli

ASKER

Thanks for the suggestions.

Eirman: Checked registry. OK. Also checked the policies - ok.

nobus: Checked hard drive and ram. Seems ok. Also made a disk image (using Acronis), vut new disk had same problem.
Bios battery: 3.3V.

Also tried to run as Administrator, but same problem.
There is also an error message popping up when the System Protection is started. It reads something like (translated from Norwegian):

An unexpected error occured on the properties page:
System restore discovered an error. Try to run System Restore again (0x81000203)
Close properties and try again

Checked this error code and found a suggestion to check the Volume Shadow Copy service. Wasn't running, but error still after it was set to Automatic and Running.
There was also another suggestion to check a service called System Restore. Can't find this on the Win7 PC.

Any more ideas??

nobus

dir you run sfc. scannow yet? from elevated command prompt

Olaf Berli

ASKER

Did now. - command prompt as Administrator
sfc /scannow

Nothing found.

nobus

then a repair install or system restore are the options left imo
try a system restore to a date it was ok first
http://www.sevenforums.com/tutorials/3413-repair-install.html

Olaf Berli

ASKER

Thanks again.

Two problems doing this.....
1. Due to the System Protection problem that I'm trrying to solve, the only restore points are very old (more than 2 years).
2. Doing a repair is risky, because it may reset settings that is needed by installed software.

Feel like telling the customer to live with the slow PC or buy a new one... Will probably cost less than pay me for working a lot on the old one....

nobus

if you don't want either one - you can speed up the pc by installing an SSD

Olaf Berli

ASKER

nobus - Thanks for your help!!

Found what to do after looking more closely at task manager. Found that AVG Internet protection and AVG Optimizer used a lot of processor time and a lot of disk IO.
Customer agreed to remove Internet protection and replace it with Security Essentials. This made the PC a lot faster.
I then decided to also remove the AVG Optimizer. Got even more speed - and the System Protection started working normally again.
Don't understand why the optimizer should have any influence on system protection, but it obviously had....

Thanks again for your time and help!

Olaf Berli

ASKER

Thanks again for all feedback !!!

nobus

well imo there are no benifits fram any "optimiser" or "pc speed up" tools - they even tend to make things worse

Olaf Berli

ASKER

Agree
:-)