Outlook 2010 PST export on windows 10 is hanging

Setup:
Outlook 2010 with cached exchange mode with Exchange 2010

Issue:
When I export the Outlook 2010 cached ost to a PST, Outlook 2010 hangs a few seconds into the export on windows 10.
If I do the same ost to pst export with Outlook 2013 on windows 10, there's no hanging.

Is this a bug with Outlook 2010 on windows 10?
Member_2_6428635Asked:
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JohnBusiness Consultant (Owner)Commented:
Does the file export properly?  If so there is nothing to worry about. Outlook 2010 is getting old and just works differently (and probably to a different underlying structure than Windows 10)
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JohnBusiness Consultant (Owner)Commented:
Also, do you have both Office versions on one computer? That is generally not advisable, but could be another reason why the earlier version takes a bit longer.

Or, are you comparing two different computers?
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Member_2_6428635Author Commented:
OST to PST exports properly with outlook 2013 on windows 10.

OST to PST gets stuck on export and never finishes with outlook 2010 on windows 10.

I don't not have both office versions on one computer. I have them on separate computers.

I am able to export the pst without errors with outlook 2013 on windows 10 but I have many pcs with outlook 2010 on windows 10.

Aside from the export, how do I know if outlook 2010 ost is syncing properly with exchange 2010? I don't see any errors in the outlook 'sync issues' folder. How else can I confirm that Outlook 2010 ost is syncing properly with exchange 2010 on windows 10 in terms of just using outlook 2010 with exchange 2010 (not talking about exporting here)?
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JohnBusiness Consultant (Owner)Commented:
How big is the file?  I think the limit on Outlook 2010 was 50 GB.

How else can I confirm that Outlook 2010 ost is syncing properly with exchange 2010 on windows 10...

After syncing, the message lower right should say complete. You would have to watch for that.
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Seth SimmonsSr. Systems AdministratorCommented:
you're using exchange...why not do the export from the server?

Create a Mailbox Export Request
https://technet.microsoft.com/en-us/library/ff459227(v=exchg.141).aspx

outlook 2013 has a retention period (6 months i believe) as default for cache so trying to export what you have in an OST file may not be complete
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Member_2_6428635Author Commented:
The ost file is around 20GB.

We don't have access to the Exchange server, only Outlook access.

I changed the outlook 2013 cache to all before exporting.
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JohnBusiness Consultant (Owner)Commented:
Find a Windows 7 machine with Outlook 2010 and try exporting on that setup. Does that work?
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Member_2_6428635Author Commented:
Outlook 2010 export works with windows 7. The export does not hang and completes.

I was hoping there was a better solution as I have many windows 10 with outlook 2010.
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JohnBusiness Consultant (Owner)Commented:
Outlook 2010 was not designed for Windows 10, so it is likely the combination of Outlook 2010 and Windows 10.

1. Consider upgrading the Windows 10 machines to Office 2013 / 2016.
2. Open a Windows 10 case with Microsoft .

I am assuming your Windows 10 machines including .NET Framework are completely up to date.
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Seth SimmonsSr. Systems AdministratorCommented:
I was hoping there was a better solution as I have many windows 10 with outlook 2010.

find someone that has access to the server
mailbox exports can be done in bulk

if that isn't reasonable, try turning off cache mode and exporting the mailbox that way directly from the server
are those 2010 users targeted for an office upgrade?  getting those to 2013 would likely fix it also since it has proven to work
you could also try doing a repair installation of office...especially if you did the fall creators update as i've been seeing a number of threads of users having issues with office 2010 after doing that update
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JohnBusiness Consultant (Owner)Commented:
you could also try doing a repair installation of office....   <-- Interesting thought. I do not have any Outlook 2010 / Windows 10 machines.

It might be just as easy to upgrade the version of Office as we have suggested.
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Member_2_6428635Author Commented:
I have tried turning off cache mode with outlook 2010 on windows 10. Still hangs on export.

I will just go with office 2013/2016.
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JohnBusiness Consultant (Owner)Commented:
Thank you. Upgrading is a good idea in the long term as well.
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