one phone on the network

android moto (not sure 5,6,7) owner tells me they can not connect to wifi in a residence where router and modem are the same device

owner tells me wifi is saved (but no internet access)

network works for my other devices and I recently tested. I dont want to unplug the routem&modem unit or call the residential internet service provider to reset the connection.

I already told owner to reset their phone and power off their phone.
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Jose Gabriel Ortega CastroCEOCommented:
just press the wifi connection, on the wifi settings on the moto phone.
then click "Forget network"
then re-enter again the network details (ID,Pass).


Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Jackie ManIT ManagerCommented:
You need to power off and power on the modem+router device.

The above is the first basic task to do.

The second task is to test whether the same Android moto phone with another router to see whether wifi works.
Try connecting another device (ideally one that doesn't normally get on that network) wirelessly. If that doesn't work then definitely restart the router. Restarting the phone is fine but I doubt that it will help much. You can also follow the advice from Jose as it is common to mess up the paraphrase.

If all of these fail, restart the router.
rgb192Author Commented:
I think this  will work.
Plenty of tasks to do.
Phone owner left my network so no way to test
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.