android moto (not sure 5,6,7) owner tells me they can not connect to wifi in a residence where router and modem are the same device
owner tells me wifi is saved (but no internet access)
network works for my other devices and I recently tested. I dont want to unplug the routem&modem unit or call the residential internet service provider to reset the connection.
I already told owner to reset their phone and power off their phone.