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The screen on the Surface is closed and she's using an External monitor. I'll open the screen to make sure it's not something on the touchpad.
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The screen on the Surface is closed and she's using an External monitor. I'll open the screen to make sure it's not something on the touchpad.

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Not on the touchpad, but on the touchscreen.
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Not on the touchpad, but on the touchscreen.

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Also Disable touchscreen and check if that helps.<br />
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<a href="https://filedb.experts-exchange.com/incoming/2018/01_w05/1267457/1.jpg" target="_blank" title="1.jpg (53 KB)"><img alt="1.jpg" class="file-block lazyload" style="max-width: 262px;" data-src="https://filedb.experts-exchange.com/incoming/2018/01_w05/1267457/1.jpg" /></a>
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Also Disable touchscreen and check if that helps.

1.jpghttps://filedb.experts-exchange.com/incoming/2018/01_w05/1267457/1.jpg

1.jpg

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Thanks everyone. Looks like there might have been some dust or something on the cover or touch pad. I had her leave the cover open for a few days and it didn't happen again. I gave it a good cleaning and she's had it shut for a few days and we're still not seeing the issue.
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Thanks everyone. Looks like there might have been some dust or something on the cover or touch pad. I had her leave the cover open for a few days and it didn't happen again. I gave it a good cleaning and she's had it shut for a few days and we're still not seeing the issue.

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We have a user with a Surface Pro 4 that will be working away and then another program will open or it will go to Task View. Before that happens, it's not like you can see the mouse move over to that spot and then it opens, it just all of a sudden happens. She did have a wireless keyboard/mouse so I hooked up a wired mouse to make sure there was no interference and it still happened. I've run a number of scans to make sure there is no malware and it hasn't found anything. Any other suggestions?
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We have a user with a Surface Pro 4 that will be working away and then another program will open or it will go to Task View. Before that happens, it's not like you can see the mouse move over to that spot and then it opens, it just all of a sudden happens. She did have a wireless keyboard/mouse so I hooked up a wired mouse to make sure there was no interference and it still happened. I've run a number of scans to make sure there is no malware and it hasn't found anything. Any other suggestions?

Mouse Bouncing Around

Windows 10 is a personal computer operating system featuring the "universal application architecture" (UAP); apps can be designed to run across multiple devices with nearly identical code, including PCs, tablets, smartphones, embedded systems, Xbox One, Surface Hub and HoloLens. Windows 10 also includes a virtual desktop system, a window and desktop management feature called Task View, the Microsoft Edge web browser, support for fingerprint and face recognition login, voice-based search (Cortana), new security features for enterprise environments, and DirectX 12 and WDDM 2.0 to improve the operating system's graphics capabilities for games.

Windows 10

This topic area includes legacy versions of Windows prior to Windows 2000: Windows 3/3.1, Windows 95 and Windows 98, plus any other Windows-related versions including Windows Mobile.