Windows 7 Pro Solving the "Required CD\DVD. drive device driver is missing error?

I just got my USB and or DVD to boot up and launch the installer for Windows 7 Pro. Unfortunately a few minutes in I am being prompted for drivers. The required CD\DVD drive device driver is missing error. In the video below there are several possible culprits that this problem may stem from. It is either a scratch on the DVD I am installing from.

Someone said I did not put the model of the laptop which I did actually. 100% certain so I will make it stand out more. SO here is what I did:
1. I burned the ISO to both USB and DVD. (which if it has a scratch might be the cause of the problem. It had some minor ones but who knows.
2.  Model of laptop Dell Vostro 3750
3. Trying to install Win7Pro or Ultimate I have both on my SanDisk Ultra II 960gb SSD
4. I cannot find the Intel drivers for the chipset or ACHI Controller (Windows currently does not see them).

So with that said. I have downloaded all the tools from Dell the problem is I have no working laptop or SSD with the OS running so I am trying to find the needle in the haystack and get the right driver for the Dell. Any thoughts and help are greatly appreciated. Currently it appears I would need to use a tool that would have to be installed on the laptop with a OS working on the drive. Since that is not possible, I do not know what to do. Because the Youtube video does not help as I hoped it would.

It appears to be a chipset ACHI or DVD controller from the video instruction. I went to Intel to see if I could locate but not seeing one yet. Any thoughts.....anyone.?
RUA Volunteer2?Tableau Trainer & Consultant Sales Exec.Asked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Hello ThereSystem AdministratorCommented:
When Windows is asking for driver, just click Cancel. You will be brought back to the welcome screen. At the welcome screen, remove your USB drive, insert it back to DIFFERENT USB PORT. Click Install Now again. The installation process will be like usual.

Update BIOS.

Try plugging into a USB 2.0 port. Search for proper IRST storage drivers and copy to a USB and browse to it when it prompt for drivers.

Microsoft suggestions here.
it helps if you post the laptop model
RaminTechnical AdvisorCommented:
Please post back your laptop model.
Acronis Data Cloud 7.8 Enhances Cyber Protection

A closer look at five essential enhancements that benefit end-users and help MSPs take their cloud data protection business further.

RUA Volunteer2?Tableau Trainer & Consultant Sales Exec.Author Commented:
I did it was in the last sentence of the first paragraph sir.....  Dell Vostro 3750 or my SanDisk Ultra II 960gb SSD or Windows Intel drivers. See above. It was there. I will restructure the question.
RaminTechnical AdvisorCommented:
I did it was in the last sentence of the first paragraph

Sorry I missed it.
RaminTechnical AdvisorCommented:
It appears to be a chipset ACHI

You probably are right.  

Go to BIOS setup .  (Turn on or restart your laptop,  When the Dell logo appears, With keyboard Tap F2 until the Entering BIOS setup message appears)

Make sure RAID is Disabled.

Find SATA Operation and change it to AHCI and make sure your SSD is the first boot device in Boot sequence order. save and exit BIOS setup and try to install Windows.

Something like this:


                                                                                * * * * *

If the above instructions didn't fix the issue then try  to restore the Dell factory image with Dell Backup and Recovery:

Note: These procedures can only be done if the recovery partition on your hard drive is still intact and the Original Hard drive is still attached to your laptop.

To Restore Your Computer From The Windows Recovery Environment:

1.Restart your computer
2.While the computer restarts, press F8 to open the Advanced Boot Options menu
 If the Advanced Boot Options menu does not open, wait for the Windows logon screen to appear. Then restart your computer and try again
3.Select Repair My Computer using the Arrow keys and press Enter to open the Windows Recovery Environment
4.On the first System Recovery Options window, click Next to select the default option
5.If you are prompted, log on as administrator to continue
6.On the Systems Recovery Options window, click Dell Backup and Recovery
7.In the Restore System window, select the backup file that you want to use to restore your system from the drop-down menu and click Next

Your computer will restart and the state of your restored system will be the same as the selected backup


                                                                                * * * * *

If you have replaced the Original Hard Disk then the recovery partition is not there, so:

Create and use the Dell Windows recovery image:

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
RUA Volunteer2?Tableau Trainer & Consultant Sales Exec.Author Commented:
The SATA Operation is defaulted to ACHI so that setting has never or ever was changed.
When I set the SSD to the first Boot Device since it is a brand new install the Operation fails no hard drive found.
There is nothing on the disk at all on the moment. I am a novice at this so I will ask it kind of seems like you are saying I need to recover the drive? There is nothing to recover. So I think it needs something installed first before I can recover anything? Is that correct or is there something you can do with recovery tools that will help with an initial install of a brand new SSD?
RaminTechnical AdvisorCommented:
Did you replace the  SSD or it came with your laptop ?

if you replaced it then create a dell Windows Recovery first then use it to boot Windows and then install the OS.
did you try installing from the USB stick - conneted to the USB2 port?
you cannot install windows 7 from an USB3 port, because windows does not have the usb 3 driver
but it should work from DVD fine -
RUA Volunteer2?Tableau Trainer & Consultant Sales Exec.Author Commented:
Still could not figure out the driver issue.  I was able to discover that I could download Windows 10 Pro which had my License Stored on the Microsoft Servers. So once I got that figured out I was able to get that downloaded and installed. I am sure what you said would have worked if I could have gotten the chipset drivers installed on the machine.  I was at least close enough to get the install started and was correctly installing Win 7 up until that point of needing those chipset drivers. So thank you very much for getting me that far. I am sure someone will benefit from the effort you made here.  Thanks again gentlemen.
ruavol - yoou did not answer my question
can you give me an update?
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.