Saved Password in IE

I have a user with IE11 and windows 7 and it seems that an old password is being saved in one of the logins for a program she needs to get to. It works in Chrome however, it is affecting programs in IE.  Is there a tool I can use to clean up the passwords.  I know deleting the users profile will clean up the issue however the user will not allow me to do so.  I've tried resetting the browser, clearing the cache and all save passwords and it's still showing up.  Is there anything else I can possibly do?
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

JohnBusiness Consultant (Owner)Commented:
I have a user with IE11 and windows 7 .... Is there a tool I can use to clean up the passwords.

Open IE, Tools, Internet Options, Advanced and click on Reset. Reset ALL settings on this screen including passwords and forms. Close out and restart the computer.

The passwords should be gone.
Check the Credential Manager in Windows.
WellingtonISAuthor Commented:
I tried the internet option and it didn't work.   I will check the credential manager and let you know.
Protecting & Securing Your Critical Data

Considering 93 percent of companies file for bankruptcy within 12 months of a disaster that blocked access to their data for 10 days or more, planning for the worst is just smart business. Learn how Acronis Backup integrates security at every stage

JohnBusiness Consultant (Owner)Commented:
In Windows 7, the Windows 7 Credential Manager does not always store Web Passwords. It might, so please let us know.

If not, make a new Windows User Profile (Account) for the user. That will give them a clean slate.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
WellingtonISAuthor Commented:
Yes I know a new profile will do that however, the user will not allow me to do so.  I was hoping for another way.
JohnBusiness Consultant (Owner)Commented:
When Windows 7 is not working the way you want, then Repair Install (assuming the Windows Profile is OK) or new Windows Profile are often the only practical ways out.

We keep Ghost image backups of client Windows 7 machines to allow us to recover.
WellingtonISAuthor Commented:
OK thanks.
WellingtonISAuthor Commented:
Wow that worked!  thanks.  And I learned something! :0
JohnBusiness Consultant (Owner)Commented:
You are very welcome and I am glad it is now working for you..
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.