Saved Password in IE

I have a user with IE11 and windows 7 and it seems that an old password is being saved in one of the logins for a program she needs to get to. It works in Chrome however, it is affecting programs in IE.  Is there a tool I can use to clean up the passwords.  I know deleting the users profile will clean up the issue however the user will not allow me to do so.  I've tried resetting the browser, clearing the cache and all save passwords and it's still showing up.  Is there anything else I can possibly do?
WellingtonISAsked:
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JohnBusiness Consultant (Owner)Commented:
I have a user with IE11 and windows 7 .... Is there a tool I can use to clean up the passwords.

Open IE, Tools, Internet Options, Advanced and click on Reset. Reset ALL settings on this screen including passwords and forms. Close out and restart the computer.

The passwords should be gone.
ThierrySysAdminCommented:
Check the Credential Manager in Windows.
WellingtonISAuthor Commented:
I tried the internet option and it didn't work.   I will check the credential manager and let you know.
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JohnBusiness Consultant (Owner)Commented:
In Windows 7, the Windows 7 Credential Manager does not always store Web Passwords. It might, so please let us know.

If not, make a new Windows User Profile (Account) for the user. That will give them a clean slate.

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WellingtonISAuthor Commented:
Yes I know a new profile will do that however, the user will not allow me to do so.  I was hoping for another way.
JohnBusiness Consultant (Owner)Commented:
When Windows 7 is not working the way you want, then Repair Install (assuming the Windows Profile is OK) or new Windows Profile are often the only practical ways out.

We keep Ghost image backups of client Windows 7 machines to allow us to recover.
WellingtonISAuthor Commented:
OK thanks.
WellingtonISAuthor Commented:
Wow that worked!  thanks.  And I learned something! :0
JohnBusiness Consultant (Owner)Commented:
You are very welcome and I am glad it is now working for you..
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