Application of Cisco softkey templates on phones

Cisco call manager soft key templates do not appear to be applying to phones. I have created a new soft key template, have set up a test phone with the template selected both at Device and Device Profile levels and have reset/restarted the test phone. The result is no change to the soft key display on the test phone.

Also..... I have one (long standing) phone that has a different soft key button layout than others, but the soft key template config in both Device and Device Profiles is identical to all.

I have a feeling that there is something key I am missing, and perhaps overriding the soft key template config.

Can anyone point me in the right direction? I have phones to deploy that require a custom soft key config so I'd like to get this sorted out.
Who is Participating?
agradminAuthor Commented:
Sorry, I thought I had closed this. The problem appeared to resolve itself, although I suspect this may have been due to browser compatibility.
Kyle SantosCustomer RelationsCommented:

I am following up on your question.  Do you still need help?

If you solved the problem on your own, would you please post the solution here in case others have the same problem?


Kyle Santos
Customer Relations
agradminAuthor Commented:
I don't see an evident way to close.......
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.