Cisco call manager soft key templates do not appear to be applying to phones. I have created a new soft key template, have set up a test phone with the template selected both at Device and Device Profile levels and have reset/restarted the test phone. The result is no change to the soft key display on the test phone.
Also..... I have one (long standing) phone that has a different soft key button layout than others, but the soft key template config in both Device and Device Profiles is identical to all.
I have a feeling that there is something key I am missing, and perhaps overriding the soft key template config.
Can anyone point me in the right direction? I have phones to deploy that require a custom soft key config so I'd like to get this sorted out.