Continually signed out of Google Accounts in Chrome

A friend is continually being signed out of his Google accounts on his computer.

I have checked his cookies setting in Chrome, logged in to each of his accounts. when I close Chrome and re-open all his accounts have to be signed in again.

I have tested this on my computer in Chrome and his accounts stay signed in after I close and reopen Chrome.

I have reset his Chrome, cleared his cookies and other site data and his cached images and files. After logging back in to each account and setting each page to reopen they have to be signed into again after I close and reopen Chrome.

I uninstalled and reinstalled Chrome. Signed into each account, set them to "open a specific page or set of pages". Closed Chrome and reopened and again have to re-sign into each of his Google accounts. I am at my wits end...Please help!!
Mags
MagsOwnerAsked:
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Christopher RourkeProduct Manager @ Experts ExchangeCommented:
Can you confirm that the account passwords are being saved to the Chrome browser?

Load this in the Chrome browser: chrome://settings/passwords

Confirm that password management is enabled as well as the Auto Sign-in option, then review the list of saved passwords to confirm the Google accounts are present. Also, it is worth checking to see if the Google account/websites in question are in the "Never Saved" list beneath the managed passwords list
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MagsOwnerAuthor Commented:
Interesting...Auto Sign-in is checked but not all passwords are being saved. When he is not using his computer I will confirm. It however does not ask me if I want Chrome to save a password. Let me try something in my Chrome as well. Thanks...I'll be in touch asap! Thank you for your quick response Christopher!
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Christopher RourkeProduct Manager @ Experts ExchangeCommented:
No prob, interested to hear how it goes. The domain URL you're looking for is accounts.google.com. If that is in the "Never Saved" section remove it and on next login you should be prompted as to whether or not the password should be saved.
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MagsOwnerAuthor Commented:
I don't think anything is in his "Never Saved". I also don't see one of his accounts in my password list but it stays logged in. It is a Google Sites account with mail opening in Gmail.

I was having issues with one of my Amazon accounts having the wrong password saved. I deleted it but it is not prompting for saving a new password. Am I missing something there that my help with his issue as well?
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MagsOwnerAuthor Commented:
Okay..."Smart Lock for Passwords" is on as is "Auto sign-in". His one Google account is in there but not the other. However when I try and log in the account that is not listed in passwords a password is auto-filled in, but is the wrong password.
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Christopher RourkeProduct Manager @ Experts ExchangeCommented:
Typically, you'll need to close and reopen the browser for the password manager changes to take hold. Could also be the auto-display of the save password prompt may be blocked for whatever reason. Immediately after logging in check the URL bar in the browser for a small key icon (see image).

save password1
Click on that to display the password save option.
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MagsOwnerAuthor Commented:
I have closed and reopened the browser countless times after logging in.  I do not see the small key icon at all. On any of the Google accounts that are signed in.
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MagsOwnerAuthor Commented:
When I am signed into his accounts I see this in the pull down.

Bill Signed in
Without signing out, by simply closing Chrome they disappear and I have to resign on.
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RaminTechnical AdvisorCommented:
On your friend's PC:

1.Close out of all Google Chrome windows you might have open.
2.Navigate to the following location C:\Users\{username}\AppData\Local\Google\Chrome\User Data\
3.Rename the “Default” folder to “Default old“.
4.Open Google Chrome again and retest.
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MagsOwnerAuthor Commented:
Okay done,
Well I am working with just 1 account as I keep needing a 2 step verification for the other and with this not working it is a pain.

I was able to save the correct password for his gmail account, selected it to be the page that opens but when I close Google Chrome and reopen I have to sign in all over again.  Arggggh!
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RaminTechnical AdvisorCommented:
Did you try my suggestion on that PC ?
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Christopher RourkeProduct Manager @ Experts ExchangeCommented:
Have you checked/tried the "Sign in to Chrome" option yet?

  1. Load chrome://settings/
  2. Click Sign in to Chrome
  3. Login using his Google Account credentials in the pop-up

sign in to chromeThat should cause his Chrome browser to sync with his Google accounts and passwords.
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MagsOwnerAuthor Commented:
Yes...He has always been signed in. Thanks
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MagsOwnerAuthor Commented:
I'll try signing him out then back in.
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MagsOwnerAuthor Commented:
I have it set to open to

Inbox (4,352) - wrschillerstrom@gmail.com - Gmail
https://mail.google.com/mail/u/0/#inbox

When I simply close Chrome it opens to here

Page that opens
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MagsOwnerAuthor Commented:
To Ramin, yes...I tried your suggestion - It did help by allowing me to save his password. It will still not stay logged in as stated above.
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RaminTechnical AdvisorCommented:
Create a new Windows user Account and switch into it,  now test Chrome again and verify the status.
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Christopher RourkeProduct Manager @ Experts ExchangeCommented:
Can you take a screen capture of Bill's Chrome settings page (like the one in my prior comment) that shows who is currently logged into the Chrome browser?

It could be there is a conflict between two accounts being used (the one ending @gmail.com VS the one ending @bairdwarner.com)
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MagsOwnerAuthor Commented:
Trying now Ramin...I'll keep you posted.
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MagsOwnerAuthor Commented:
I was wondering that too Christopher but they stay logged in just fine on my computer.
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MagsOwnerAuthor Commented:
Ramin - Creating a new user made no changes with Chrome...signed in, set page and closed Chrome. On reopening I have to sign in again.

Christopher - Here is who is signed into the Chrome browser -

Chrome sign in
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RaminTechnical AdvisorCommented:
Is it a Company Account or a personal Account ?

Because his account can be set on Ephemeral mode ,

Check this link:
https://support.google.com/chrome/a/answer/3538894?hl=en
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Christopher RourkeProduct Manager @ Experts ExchangeCommented:
Understood, but unless you specifically log into you Chrome browser as well (not a Google account using the Chrome but the browser itself) that conflict would not be present on your machine.

Have you tried logging in using another Google account, like your own, using his system/browser to see if the same issue occurs?

Your System + Your Account = Login persists
Your System + Bill's Account = Login persists
Bill's System + Bill's Account  = Login does not persist
Bill's System + Different Account = ???
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MagsOwnerAuthor Commented:
Christopher - Bill's System + Different Account = ??? = Login does not persist
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MagsOwnerAuthor Commented:
Ramin - the bairdwarner.com is a business account but it stays signed in for me on my computer.
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RaminTechnical AdvisorCommented:
How about the laptop ? is it personal ?
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RaminTechnical AdvisorCommented:
What version of Windows is installed on that PC ?
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Christopher RourkeProduct Manager @ Experts ExchangeCommented:
Christopher - Bill's System + Different Account = ??? = Login does not persist

Curious; when you are launching Chrome on Bill's system, are you using a desktop shortcut? If so please check it's properties. If you see "-incognito" at the end of the string in the "Target:" field, then I think we'll have found your issue.
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MagsOwnerAuthor Commented:
Ramin the computer is a personal desktop and he was, up until recently, able to stay logged in.

He has Windows 10.
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MagsOwnerAuthor Commented:
Christopher, I have been using the desktop and taskbar icons. This was all newly installed when I reinstalled Chrome - "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe"
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Christopher RourkeProduct Manager @ Experts ExchangeCommented:
Desktop & taskbar shortcuts can persist even after uninstalling the associated program/application (the shortcut is from the Windows OS not the browser). So even after reinstalling, the same shortcuts would function unless you reinstalled to a different directory.

When you open a new tab in the browser which is not remaining logged in do you see this?

incognito
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MagsOwnerAuthor Commented:
Christopher it is not opening an incognito page.
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RaminTechnical AdvisorCommented:
How about a System Restore ?

Create a Restore point on that PC.        // to save current status.

Run System Restore to restore the PC back to the date it was working fine.  if it didn't fix the issue you can Restore Back to current status.

                                                                                    * * * * *

last Suggestion before a fresh install of Windows:

you can Also try  Windows 10  Repair Install with an In-place Upgrade. you can keep all your programs and settings and will not lose anything.

    Go to the Windows 10 Media Creation Tool from this link:
https://www.microsoft.com/en-us/software-download/windows10
 
Click on Download Tool Now, save it on desktop,  then run it as Administrator, accept license agreement, then Choose Upgrade This PC Now, let Windows to Update drivers. make sure that Keep Personal Files and Apps  is Selected  and let the Windows do the rest.

Note: The Procedure takes at least one hour.
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MagsOwnerAuthor Commented:
Okay Ramin...checking with my friend. He may be at dinner.

I've done a Windows repair several times...have they changed it with the newer version "1709" of Windows 10 as it seems that last time I ran it I lost several apps. But maybe I used the wrong tool??
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MagsOwnerAuthor Commented:
I just ran RogueKiller it found something related to gmail...
¤¤¤ Web browsers : 1 ¤¤¤
[PUM.HomePage][Chrome:Config] Profile 1 [SecurePrefs] : session.startup_urls [https://mail.google.com/mail/u/0/#inbox] -> Found

It was promising but didn't make a difference. Malwarebytes had found a PUP - Optional.Spigot.Generic yesterday so I ran SUPERAntiSpyware and CCleaner (yes...gmail cookies were not removed) then Adwcleaner, HitmanPro and JRT - Nothing found. After what RogueKiller found I think he may have something still on his machine.

RKreport.txt

He had no Restore points except for the ones I created yesterday and today.
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MagsOwnerAuthor Commented:
FYI - I setup his personal and business email in IE and it stayed logged in after closing IE. I've got the flu...will tackle more tomorrow.
Thanks,
Mags
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MagsOwnerAuthor Commented:
More Malware scans...completely remove Chrome off the computer...Windows 10 repair? Suggestions?

I will be in contact with him to confirm he has a current backup.

Thanks guys!
Mags
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Christopher RourkeProduct Manager @ Experts ExchangeCommented:
I think you're best off focusing on Chrome itself. Given that IE of all things was able to maintain the login I doubt there is an issue at the OS level. A full removal of Google Chrome, all existing profile data (check /appData/ as Ramin outlined previously), and any shortcuts to the executable is your best next step IMHO.

You should be able to sync bookmarks and such to his Google account from the Chrome settings page before removing everything. Then all he'll need to do is sync the settings back to the browser once you have confirmed the issue is resolved.

Best of luck to you.
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MagsOwnerAuthor Commented:
I agree Christopher, especially after RogueKiller pointed to his gmail in Google Chrome. I will be working on his computer tomorrow and will do a full removal of Google Chrome and, as being logged in, everything is already synced!

Thanks...I'll keep you posted.
Mags
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MagsOwnerAuthor Commented:
Christopher you were right on...needed to FULLY uninstall Google Chrome!! Followed these instructions and Voila!!  All Good!!


Welcome to Google Chrome Help Forum!

To uninstall and re-install Chrome completely from your PC, please try the below suggested methods:
Uninstall any un usefull softwares and check for malwares with anti malware softwares like Malwarebytes.
Use Chrome Cleanup Tool and check for any errors.
Try uninstalling Chrome and also delete all the user files from C: drive (sync and backup your bookmarks).
C:\Program Files\Google\Chrome   and
C:\Users\<YourUserName>\AppData\Local\Google\Chrome or the entire Google folder. [Or open Run and type in %LOCALAPPDATA%]
Run a registry clean and a full clean using CCleaner.
Restart your PC. Download the alternate Chrome installer and install it. (As Admin)
Restart your PC again.
Try this and let me know if this helps.

Thanks for your help guys!!
Mags
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RaminTechnical AdvisorCommented:
You're welcome and I'm glad we could help.
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Christopher RourkeProduct Manager @ Experts ExchangeCommented:
Always a pleasure to be of assistance, and it is even more fun when there are a couple of experts working together.

Thanks for calling out the profiles in AppData Ramin.
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