Issue #1: I currently have 1 gig Internet speed (service) from my local cable provider BlueStream. For months I have had an annoying intermittent problem with their service. There are times when the service will completely go down multiple times in one day, but each time it goes down, it may be for only 1 or 2 minutes and then it right back up as if nothing had happened. The modem did NOT reboot, perhaps the indicator light may go out and back on, but that's it. This happens about 5 or 6 days per month, sometimes more.
Issue #2: The second issue is when I go to ANY random site, the web page will NOT load properly or not load at all. However, as soon as I hit F5 to reload it pops right on in a millisecond. I get this on 3 different browsers, Edge, Firefox and Chrome. I have tested my connection MANY times using http://www.dslreports.com/speedtest
and usually the tests results are very good to excellent. BlueStream has been out to my home 5 different times for these issues. I am on my 4th modem and two different models. They have also rewired the outside lines and checked most everything outside of my house. Nothing has fixed this issue.
In contrast, I disconnected my ethernet connection and reconnected to my internet hot spot on my iphone and at only 8MB/s I was loading pages faster with no problems as I outlined in issue #2.
By pure luck, the last time they were out they actually SAW this problem "live" for the first time (Issue #2) and saw it happen. The repair specialist did not know what to say nor where the problem is coming from. He had NO clue. Luckily, these two issues pop up only about 25% of the time in a given month, but it is still too much. Is there any way to run any better tests to see why this happens? Not sure what they (or I) can do as they have given up. I strongly believe this is an equipment issue on their end as we have tried all options on my end. Any ideas?