Hacker

Recently a scammer posing as the support for coinbase connected with me and I found later that he was a scammer.  How do I find out all the programs that he installed without my  knowledge.  I did a s ystem a restore to a previous date, but today my program loaded by itself and emptied my account.  Can the experts please  suggest what software(s) I should run, especially if he had disabled my virus, firewall and also defender protectioin. thank u.
jegajothyretiredAsked:
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ste5anSenior DeveloperCommented:
Well, do a clean reinstall. Save your data, format your drive and hope that there's nothing left in the BIOS/UEFI.
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JohnBusiness Consultant (Owner)Commented:
I agree and then put yourself behind a strong router with a good firewall. Then be careful these websites. If you go there, people can get in because they are responding to your website clicks.
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Shaun VermaakTechnical Specialist/DeveloperCommented:
Once an admin, always an admin
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jegajothyretiredAuthor Commented:
In response to John, I am a single User, and I use Verizon dsl, and have Avast, so how do I install the router and which firewall to use - Zone Alarm?   thank u
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JohnBusiness Consultant (Owner)Commented:
I use a Cisco RV325 router but you may find that pricey for just you.

Netgear make decent routers.

Also ask Verizon for a recommendation as the router goes in front of the DSL modem and so must be configured.
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masnrockCommented:
You authorized the scammer to connect to you, right? If so, your issue has absolutely nothing to do with the router. This is more about your being more careful, and perhaps better antivirus software. For the AV side of things, I would consider a product more along the lines of ESET.
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jegajothyretiredAuthor Commented:
thank u for all the suggestions
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JohnBusiness Consultant (Owner)Commented:
You are very welcome and I was happy to help
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