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Outlook. How to delete an email account that doesn't appear in the list of accounts.

I have, at some time, created a new email account in Outlook.

It appears in the Outlook navigation pane, but not in File > Account Settings or in Send Receive Groups. How can I remove it?

Thanks in advance.

CRB

John

Close Outlook, Open Control Panel, Mail, and delete your Outlook Profile. This deletes your email accounts including your active one so make sure you can rebuild your email account.

Close out, restart and go back to Control Panel, Mail, and make a new Profile / Account. Do not use the Wizard - do it manually and point to your current PST file.

ASKER CERTIFIED SOLUTION

Karl Timmermans (Outlook MVP 2012-2018)

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Mal Osborne

Sounds like a case of Auto-Mapping.

One upon a time, if you wanted a user to have access to another's mailbox, you could edit permissions, then add the account. Nowdays, if you are running Exchange 2010 SP1 or higher, AND Outlook 2007 or higher (And I think with some updates), the second user's mailbox will Auto-map, meaning it just appears, with no separate account needing to be set up.

You options would be either to edit permissions, so that the user no longer has full access to this mailbox, OR disable auto-mapping.

Here are some helpful links:

https://blog.kloud.com.au/2016/08/23/understanding-outlook-auto-mapping/

https://technet.microsoft.com/en-us/library/hh529943(v=exchg.141).aspx

Clive Beaton

ASKER

Thanks Karl, and thanks to you all.

CRB