Problems with Windows 10 1703 Upgrade

Several symptom:

1) Nothing down the left side of the start menu stays open. If I click on the power button it flashes the options and closes. User flashes options and closes.
2) Action center on the complete other side of the task bar flashes the notifications and closes right away.
3) Wireless network selector same thing. Displays available wireless networks and closes right away.
4) Cortana search window flickers and I have to press a key two or three times until it finally shows up in the search window.

I have 20-30 computers doing this. All of them started after the upgrade to 1703. New profile doesn't do anything different. Repair install (reset) doesn't do anything different. These are different computer at different customers. Desktops and Laptops. About the only thing they have in common is that they were all upgraded from WIndows 7. The original 1511 worked fine. Upgrade to 1603? worked fine. Everything fell apart with the upgrade to 1703.
LVL 15
LockDown32OwnerAsked:
Who is Participating?
 
JohnConnect With a Mentor Business Consultant (Owner)Commented:
I have 20-30 computers doing this. All of them started <<having problems >>after the upgrade to 1703

Are these computers truly Windows 10 compliant?  Sounds like not.

We had problems with several (less than 10) computers across all clients and just running the update again fixed them all.

What model of computer are these?
0
 
JohnConnect With a Mentor Business Consultant (Owner)Commented:
About the only thing they have in common is that they were all upgraded from Windows 7.

Did you ever upgrade drivers on these machines?  BIOS, Chipset, and Video?  

Take one sample machine, upgrade BIOS and Chipset, back it up, format and install Windows fresh. Does it survive?

You may have a whack of legacy software and drivers.
0
 
Jackie ManConnect With a Mentor Commented:
Your symptom suggests a device driver problem of the GPU.

I have a similar symptom when I upgraded an old HP Compaq dc5700 Small Form Factor PC to Windows 10.

Can you give the specification of the GPU?
0
Improve Your Query Performance Tuning

In this FREE six-day email course, you'll learn from Janis Griffin, Database Performance Evangelist. She'll teach 12 steps that you can use to optimize your queries as much as possible and see measurable results in your work. Get started today!

 
LockDown32OwnerAuthor Commented:
These computers run the gambit. Some only 3 years old. Optiplex 3020 the most recent and according to Dell they are all Windows 10 compliant. Tried upgrading the BIOS and downloading the latest drivers.  The GPU is almost always Intel. On the Optiplex 3020 it is the Intel HD Graphics 4600.

   There is one other thing most of these have in common. They are 32-bit Windows. I'll pick on the Optiplex 3020 again. They started out having a lock up issue with the video driver. That prompted putting in Radeon HD 6450 cards but it isn't just the Optiplex 3020. There are Optiplex 3010, Vostro 260 and several laptops.

   The permanent fix is to fresh install WIndows 10 64-bit. All initially worked well with the 1511 upgrade. Still worked well with the 1607 upgrade then along came 1703....
0
 
JohnConnect With a Mentor Business Consultant (Owner)Commented:
32-bit is really dying fast. As I suggested, take on and try a fresh install (and with your added information, use 64-bit).

Intel Graphics from only 3 years ago is normally very compliant with Windows 10. That is what I use all the time.

I suggest you also look at legacy (and all 32-bit software). Many drivers are now 64-bit.
0
 
LockDown32OwnerAuthor Commented:
As I mentioned above the permanent fix is to do a fresh install but that is not the question. That is the easy (and expensive) way out. I am looking for a reason and a fix.
0
 
JohnConnect With a Mentor Business Consultant (Owner)Commented:
I am looking for a reason

Legacy (old) software.
Lack of memory (3 GB limit)
Viruses and careless user behavior.

In theory, 32-bit should work, but the world has shifted, and I recommend only 64-bit.

Are users loading 32-bit games?
0
 
masnrockConnect With a Mentor Commented:
How does the CPU usage look on the systems? Some people ended up disabling WPNUserService to clear up a subset of issues you're mentioning.

1-
Right click on start menu and click on Run. "For those who the start
menu does not respond with right click, right click on taskbar - click
on Task Manager - from File menu on the left upper corner select Run new
task".
2- Write the command regedit and click Enter.
3- Go to path [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WpnUserService].
4- Double click on Start from the right side.
5- Change the value data to 4 then OK.
6- Reboot.
0
 
LockDown32OwnerAuthor Commented:
I was looking at the CPU usage just yesterday. Sat there and clicked on Action Center to watch it open and immediately close. Did it 100 times really fast. Nothing showed up as out of the ordinary. Just did a "Net stop WPNUserService" and it said it was not running. The registry already has it set to disabled.
0
 
masnrockConnect With a Mentor Commented:
Have you tried under a different account on any of the machines? And also make sure that account is local account.
0
 
LockDown32OwnerAuthor Commented:
Yes. As stated above I have tried a new, different profile
0
 
masnrockConnect With a Mentor Commented:
Missed that particular statement. So rolling back might be worth trying. Unless you want to do as far as things like running DISM, plus reinstalling Cortana and antivirus. But you might be just as well served throwing the issue at Microsoft, but it seems like even they don't really have a solution if you're looking around in their own forums. I've even seen one person say they had luck when they rolled back the OS, kept it running for a few days, then updated again.

You're looking for the causes, but it's probably all ties to issues of things Microsoft changed in terms of the underlying functionality.
0
 
LockDown32OwnerAuthor Commented:
Have ran the gambit. Tried DSIM repair, disabled/changed virus software, you name it. It is a very prevalent issue if you Google it. Just no fixes. I'll try it again in another six months....
0
 
JohnBusiness Consultant (Owner)Commented:
Maybe post another question when you try again. Thanks.
0
 
LockDown32OwnerAuthor Commented:
Well guys persistence paid off. Finally Googled enough and found an answer that worked. For me it was short and sweet. Uninstall Office 2003.
0
 
JohnBusiness Consultant (Owner)Commented:
Office 2003 is dead . No wonder it screwed up Windows 10 . Legacy software does that
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.